Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai

Kore.ai Experience Optimization Platform

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Kore.ai Experience Optimization Platform
8.6 /10

What is Kore.ai Experience Optimization Platform?

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

Company Details


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Awards & Recognition

Kore.ai Experience Optimization Platform won the following awards in the Conversational AI category

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Kore.ai Experience Optimization Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kore.ai Experience Optimization Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

4
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kore.ai Experience Optimization Platform?

0% Negative
0% Neutral
100% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Altruistic

Feature Ratings

Average 81

Natural Language Processing

82

Artificial Intelligence Engine

82

Workflow Processing

81

Personalized Service

81

Intent Extraction

80

Learning and Adaptability

80

Leads Generation

78

Other Integrations

74

Vendor Capability Ratings

Average 80

Breadth of Features

85

Quality of Features

83

Vendor Support

83

Business Value Created

81

Ease of Customization

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Ease of Implementation

78

Usability and Intuitiveness

78

Ease of IT Administration

78

Ease of Data Integration

74

Kore.ai Experience Optimization Platform Reviews

Shirley O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Awesome Product with Incredible customization

Likeliness to Recommend

9 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

Kore.ai enables us to deliver more personalized AI experiences to our customers and attain swift automated interactions. We have recently engaged their SmartAssist to boost our contact center and we are now on an unstoppable flight to the most effective customer service. I've helped deploy AgentAssist bots to handle FAQs and they've done so with great efficiency. The NLU engine is unmatched.

What is your favorite aspect of this product?

Kore.ai has a superb agent console view where you can peek and see how AgentAssist bots are performing. We provide a platform whereby traders trade digital assets and provide tokens and terminals for crypto trading. our ability to stay in the competition is from how well we serve our customers. Kore.ai has helped us actualize this by establishing a 24/7 self-service AI.

What do you dislike most about this product?

I would love to see improvements on chat and session management, have it less complex amidst the top customization abilities

What recommendations would you give to someone considering this product?

Kore.ai would be a great solution to help with dialogue management and conversation flows. Customization is also great all the way from context management to create natural and smooth flowing convos.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Menon R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Full Visual Representation For Conversation Flows

Likeliness to Recommend

10 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

I have been captivated with Kore.ai capabilities. While at first it appears complicated to me, I started to learn slowly but surely about the powerful machine learning features. For example, Kore.ai was able to easily figure out an "intent" and execute its action from start to finish. The ability additionally to configure entities (like date) for the natural engine to recognize, makes that at the end of the day, you do not have a "parrot" tools but instead one which could analyze messages content and execute an action. This might sounds like sci-fi, but Kore.ai is really revolutionary.

What is your favorite aspect of this product?

My favorite aspect is definitely the possibility to monitor the conversation in the "debug panel": from the "sentiment (tone) of dialog" to the contextual data being stored. The tracking of meaningful information definitely gives an edge over your competitors: data for API calls, EnterpriseContext, BotContext, and BotUserSession.

What do you dislike most about this product?

Kore.ai is a powerful tools, but with this must come the great responsibility of continuously providing quality content and training materials: while those available are reasonable, there should be more, in my humble opinion.

What recommendations would you give to someone considering this product?

Kore.ai requires time and dedication but if you are looking for the next and most intelligent virtual assistant, Kore.ai is the right choice. I recommend for large businesses having the budget, technical and human capabilities to make optimal use of Kore.ai.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gatukumi E.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

An Exceptional Virtual Assistant Software

Likeliness to Recommend

9 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

With Kore.ai Experience Optimization Platform, it's easy for a business in any industry to professionally and efficiently engage customers, employees and partners thanks to the amazing virtual assistant features.

What is your favorite aspect of this product?

The software makes it easy to engage customers, partners, and employees. Setting up Kore.ai is easy and it's highly customisable. I like that this product is ideal for businesses of all sizes no matter the industry. It's relatively affordable

What do you dislike most about this product?

With it's many features, using it is not always easy for first timers.

What recommendations would you give to someone considering this product?

Kore.ai Experience Optimization Platform offers best features as a virtual assistant software. It's affordable, offers lot's of features, it is customizable and most importantly, it's ideal for businesses across all industries.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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