


What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
4
Since last award
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Enables Productivity
- Effective Service
- Saves Time
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Natural Language Processing
Artificial Intelligence Engine
Workflow Processing
Personalized Service
Intent Extraction
Learning and Adaptability
Leads Generation
Other Integrations
Vendor Capability Ratings
Breadth of Features
Quality of Features
Vendor Support
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Kore.ai Experience Optimization Platform Reviews
Khevin C.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Increasing conversions in the retail industry
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
I have tried and tested various e-commerce solutions as well as chatbots but Kore.ai is the one that had the long term approach: it's intelligent chatbots not online responded to general queries, but were also able to process orders across multiple e-commerce channels. Furthermore, the ability to upsell via personalized offers makes Kore.ai one of the most useful and intuitive tools in the industry.
What is your favorite aspect of this product?
I find the order tracking features important and useful: being able to query these information in a instant saves the business from having to acquire 3rd party software to manage this crucial part of the retail and e-commerce process.
What do you dislike most about this product?
When we first tried Kore.ai, we had to go through the request a demo steps: I believe that should this has been an automated step, we would have embarked on this solutions sooner. Also, listing the price publicly is important when it comes to transparency in my opinion.
What recommendations would you give to someone considering this product?
If you want to optimize your business processes and use your human resources elsewhere, while having a smart AI managing from your communications to your sales, then Kore.ai is the ideal solutions. It's a superb, if not the best virtual assistant you can get.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Loise K.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Amazing Capabilities With Kore.ai
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Unlike most other software in it's category, Kore.ai is AI powered. In addition, the software allows customization and therefore it can meet different business needs
What is your favorite aspect of this product?
Using Kore.ai is easy and so is customizing it. The software is affordable despite being easy to use and resourceful. With this software, we have the best virtual assistants and we have greatly improved interactions and conversations
What do you dislike most about this product?
Kore.ai is an all round Software and has been good since deployment
What recommendations would you give to someone considering this product?
If your business is shopping around for a virtual assistant that is customizable and one that has been proven to work, then I recommend Kore.ai. we have used successfully and it's one of the best.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Jean P.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2022
Enterprise-grade conversational AI Assistant
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
When I was first introduced to Kore.ai, I thought that it would be just another complicated to use, boring solutions. However I was amazed to discover how easy it was made possible for the team to build the process assistants and automate our complete business processes. I believe what made the difference with other solution providers was the fact that Kore.ai was able to understand and handle complex intent and input, while responding contextually.
What is your favorite aspect of this product?
I love how easy for us employees it is to set reminders, ask important questions about software updates and anything related to our business processes.
What do you dislike most about this product?
It took some time for the team to create the right conversations flows and executable dialogs. An adaptation time and test phase is definitely required.
What recommendations would you give to someone considering this product?
I believe that Kore.ai has the potential of improving customers' satisfaction, contribute in optimizing employees productivity and enhance agents performance by rerouting only high complex tickets. Kore.ai also, I believe has the potential to be the reference in the industry when it comes to Machine Learning. For all these reasons, I recommend Kore.ai.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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