Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai

Kore.ai Experience Optimization Platform

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Kore.ai Experience Optimization Platform
8.6 /10

What is Kore.ai Experience Optimization Platform?

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

Company Details


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Awards & Recognition

Kore.ai Experience Optimization Platform won the following awards in the Conversational AI category

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Kore.ai Experience Optimization Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kore.ai Experience Optimization Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

4
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kore.ai Experience Optimization Platform?

0% Negative
0% Neutral
100% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Altruistic

Feature Ratings

Average 81

Natural Language Processing

82

Artificial Intelligence Engine

82

Workflow Processing

81

Personalized Service

81

Intent Extraction

80

Learning and Adaptability

80

Leads Generation

78

Other Integrations

74

Vendor Capability Ratings

Average 80

Breadth of Features

85

Quality of Features

83

Vendor Support

83

Business Value Created

81

Ease of Customization

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Ease of Implementation

78

Usability and Intuitiveness

78

Ease of IT Administration

78

Ease of Data Integration

74

Kore.ai Experience Optimization Platform Reviews

Khevin C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Increasing conversions in the retail industry

Likeliness to Recommend

10 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

I have tried and tested various e-commerce solutions as well as chatbots but Kore.ai is the one that had the long term approach: it's intelligent chatbots not online responded to general queries, but were also able to process orders across multiple e-commerce channels. Furthermore, the ability to upsell via personalized offers makes Kore.ai one of the most useful and intuitive tools in the industry.

What is your favorite aspect of this product?

I find the order tracking features important and useful: being able to query these information in a instant saves the business from having to acquire 3rd party software to manage this crucial part of the retail and e-commerce process.

What do you dislike most about this product?

When we first tried Kore.ai, we had to go through the request a demo steps: I believe that should this has been an automated step, we would have embarked on this solutions sooner. Also, listing the price publicly is important when it comes to transparency in my opinion.

What recommendations would you give to someone considering this product?

If you want to optimize your business processes and use your human resources elsewhere, while having a smart AI managing from your communications to your sales, then Kore.ai is the ideal solutions. It's a superb, if not the best virtual assistant you can get.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Loise K.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing Capabilities With Kore.ai

Likeliness to Recommend

9 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

Unlike most other software in it's category, Kore.ai is AI powered. In addition, the software allows customization and therefore it can meet different business needs

What is your favorite aspect of this product?

Using Kore.ai is easy and so is customizing it. The software is affordable despite being easy to use and resourceful. With this software, we have the best virtual assistants and we have greatly improved interactions and conversations

What do you dislike most about this product?

Kore.ai is an all round Software and has been good since deployment

What recommendations would you give to someone considering this product?

If your business is shopping around for a virtual assistant that is customizable and one that has been proven to work, then I recommend Kore.ai. we have used successfully and it's one of the best.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Enterprise-grade conversational AI Assistant

Likeliness to Recommend

10 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

When I was first introduced to Kore.ai, I thought that it would be just another complicated to use, boring solutions. However I was amazed to discover how easy it was made possible for the team to build the process assistants and automate our complete business processes. I believe what made the difference with other solution providers was the fact that Kore.ai was able to understand and handle complex intent and input, while responding contextually.

What is your favorite aspect of this product?

I love how easy for us employees it is to set reminders, ask important questions about software updates and anything related to our business processes.

What do you dislike most about this product?

It took some time for the team to create the right conversations flows and executable dialogs. An adaptation time and test phase is definitely required.

What recommendations would you give to someone considering this product?

I believe that Kore.ai has the potential of improving customers' satisfaction, contribute in optimizing employees productivity and enhance agents performance by rerouting only high complex tickets. Kore.ai also, I believe has the potential to be the reference in the industry when it comes to Machine Learning. For all these reasons, I recommend Kore.ai.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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