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Laiye

Laiye Chatbot

Composite Score

8.2 /10

CX Score

8.4 /10

42 Reviews Write a Review

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What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details

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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2025

7 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

6% Negative

0% Neutral

94% Positive

Pros

Helps Innovate
Trustworthy
Client Friendly Policies
Fair

Feature Ratings

Average 80

Knowledgebase

Learning and Adaptability

Workflow Processing

Wayfinding

Personalized Service

Scheduled Availability

Voice or Text Input

Application Programming Interface

Translation

Multi-channel

Integration With CRM

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Also Featured in...

Conversational AI

Score 8.0

View Laiye Chatbot in this category (opens in a new tab)

Laiye Chatbot Screenshots

Laiye Chatbot Videos

Laiye Chatbot Reviews

Shivam Singh B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Great for complex tasks, but hard to set up.

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

Laiye Chatbot different is its advanced AI technology and focus on helping businesses, allowing for customizable solutions that can manage complex tasks and fit well with existing systems.

What is your favorite aspect of this product?

My favorite aspect of Laiye Chatbot is its ability to handle complex workflows, which allows businesses to automate more intricate tasks and improve efficiency without needing constant human oversight.

What do you dislike most about this product?

Laiye Chatbot is that it can be a bit challenging to set up and customize, which might require a higher level of technical expertise compared to other chatbot solutions.

What recommendations would you give to someone considering this product?

If you're considering Laiye Chatbot, I recommend having some technical support available during the setup process and taking advantage of the training resources to help you customize it effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Avinash G.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Good AI chatbot easy to use

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

Fast response and easy to use services and deployment

What is your favorite aspect of this product?

The performance part is awesome really fast as compared to other

What do you dislike most about this product?

Nothing to dislike everything is good in this

What recommendations would you give to someone considering this product?

Try this AI integrated chatbot real time response and easy to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sanskar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

Laiye Chatbot is different from others because it understands and responds to language naturally, making conversations feel smooth and human-like, while easily connecting to various business systems.

What is your favorite aspect of this product?

My favorite aspect of Laiye Chatbot is its ability to understand and interact in a way that feels natural, making conversations seamless while handling complex tasks behind the scenes. This balance between user-friendliness and powerful automation is impressive.

What do you dislike most about this product?

The main downside of Laiye Chatbot could be its customization limitations for highly specific or complex business needs. While it excels at general automation, more advanced users might find it less flexible compared to fully customizable platforms.

What recommendations would you give to someone considering this product?

If you're thinking about Laiye Chatbot, I'd suggest checking if it fits your business needs, especially for handling tasks smoothly and connecting easily with your current systems.

Pros

Helps Innovate
Continually Improving Product
Over Delivered
Reliable

Laiye Chatbot

What is Laiye Chatbot?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Laiye Chatbot Ratings

91 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Laiye Chatbot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Translation Supports automatic translate to multiple languages.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Conversational AI

Laiye Chatbot Screenshots

Mindsay overview

Mindsay channels

Mindsay integrations

Mindsay agent handover

Laiye Chatbot Videos

Customer Service Automation with Mindsay

Laiye Chatbot Reviews

Shivam Singh B.

Great for complex tasks, but hard to set up.

Likeliness to Recommend

Pros

Avinash G.

Good AI chatbot easy to use

Likeliness to Recommend

Pros

Sanskar S.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Laiye Chatbot Comparisons

LiveChat

Intercom

Tidio

Dialogflow

Drift Conversation Cloud

Manychat

Feature Ratings

Knowledgebase

Learning and Adaptability

Workflow Processing

Wayfinding

Personalized Service

Scheduled Availability

Voice or Text Input

Application Programming Interface

Translation

Multi-channel

Integration With CRM

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness