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Laiye

Laiye Work Execution Platform

Composite Score

8.2 /10

CX Score

8.4 /10

42 Reviews Write a Review

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What is Laiye Work Execution Platform?

Laiye Work Execution Platform (Formerly Laiye AI chatbot) serves as a robust and intelligent foundation for enterprises to manage AI agents across different business scenarios. Manage AI Agents on WEP. Businesses are using AI more than ever; employees now work alongside digital workers powered by AI agents. Moreover, the need for AI to conduct complex tasks rises faster than ever.

Company Details

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Awards & Recognition

Laiye Work Execution Platform won the following awards in the Chatbots category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2025

7 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Laiye Work Execution Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Work Execution Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Work Execution Platform?

6% Negative

0% Neutral

94% Positive

Pros

Helps Innovate
Trustworthy
Client Friendly Policies
Fair

Feature Ratings

Average 80

Knowledgebase

Learning and Adaptability

Workflow Processing

Wayfinding

Personalized Service

Scheduled Availability

Voice or Text Input

Application Programming Interface

Translation

Multi-channel

Integration With CRM

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Also Featured in...

Conversational AI

Score 8.0

View Laiye Work Execution Platform in this category (opens in a new tab)

Laiye Work Execution Platform Screenshots

Laiye Work Execution Platform Videos

Laiye Work Execution Platform Reviews

Garvis G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

effective customer service for stores.

Likeliness to Recommend

10 /10

What differentiates Laiye Work Execution Platform from other similar products?

it stands out because it can handle a huge number of customer questions during busy shopping times.

What is your favorite aspect of this product?

quickly builds a knowledge base, as shown by walmart's holiday sales, which allowed them to handle ten times as many questions from customers.

What do you dislike most about this product?

needs more ways to be customized for different business situations.

What recommendations would you give to someone considering this product?

ideal for big stores that have to deal with regular peaks in customer questions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful Automation, but Complex Setup

Likeliness to Recommend

10 /10

What differentiates Laiye Work Execution Platform from other similar products?

Laiye Chatbot is special because it automates complex tasks for large businesses, supports multiple languages, uses advanced machine learning for better understanding, integrates well with various business tools, and offers many customization options for branding.

What is your favorite aspect of this product?

My favorite aspect of Laiye Chatbot is its advanced machine learning capabilities. This feature allows the chatbot to improve its understanding and responses over time, providing a better user experience as it learns from interactions.

What do you dislike most about this product?

What I dislike most about Laiye Chatbot is that it can be complex to set up and configure, which might be challenging for smaller teams or those without extensive technical expertise. This complexity can slow down the initial implementation process.

What recommendations would you give to someone considering this product?

If you’re considering Laiye Chatbot, I recommend taking advantage of their demos and tutorials to understand how to set it up effectively. Make sure to clearly define your automation goals and user needs before getting started. Additionally, consider involving your technical team in the setup process to ensure a smooth implementation, as the complexity can be a bit challenging for those without a technical background.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Priya C.

Role: C-Level
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

New tool, but worth a try

Likeliness to Recommend

6 /10

What differentiates Laiye Work Execution Platform from other similar products?

Unique featuers

What is your favorite aspect of this product?

Still new to the market, need more adaptibility

What do you dislike most about this product?

Should have all basic functionalities

What recommendations would you give to someone considering this product?

Not much for now, go for trial version

Pros

Respectful
Generous Negotitation
Over Delivered
Helps Innovate

Cons

Less Performance Enhancing
Less Caring
Less Reliable

Laiye Work Execution Platform

What is Laiye Work Execution Platform?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Laiye Work Execution Platform Ratings

91 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Laiye Work Execution Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Translation Supports automatic translate to multiple languages.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Conversational AI

Laiye Work Execution Platform Screenshots

Mindsay overview

Mindsay channels

Mindsay integrations

Mindsay agent handover

Laiye Work Execution Platform Videos

Customer Service Automation with Mindsay

Laiye Work Execution Platform Reviews

Garvis G.

effective customer service for stores.

Likeliness to Recommend

Pros

Lokesh S.

Powerful Automation, but Complex Setup

Likeliness to Recommend

Pros

Priya C.

New tool, but worth a try

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Knowledgebase

Learning and Adaptability

Workflow Processing

Wayfinding

Personalized Service

Scheduled Availability

Voice or Text Input

Application Programming Interface

Translation

Multi-channel

Integration With CRM

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness