Laserfiche Customer Reviews 2025 | Enterprise Content Management

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Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

466 Reviews Write a Review

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What is Laserfiche?

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Product Impact

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

99 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Respectful
Fair

Feature Ratings

Average 86

Web Forms Builder

Metadata Management

Workflow Process Automation

ECM Document Management

No-Code Application Design

ML-based Document Classification and Metadata Extraction

Access Permissions Management

Capture Channels

Search

Ediscovery Audit Trail

Automatic/Template Free Invoice Processing

Vendor Capability Ratings

Average 84

Business Value Created

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Laserfiche Videos

Laserfiche Reviews

Charles S.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Laserfiche is the best ECM offering on the market

Likeliness to Recommend

9 /10

What differentiates Laserfiche from other similar products?

Easy to implement, confirmed, administrate and train

What is your favorite aspect of this product?

Workflows are incredibly useful.

What do you dislike most about this product?

Quickfields processing is lacking some features that would improve it.

What recommendations would you give to someone considering this product?

Build a string relationship with your VAR and attend regular training to keep up to date on me offerings.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kusuma C.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

"Efficient Reliable ECMSolution for Business need'

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Laserfiche differentiates itself with its comprehensive features like document management, workflow automation, and advanced compliance tools, all within an intuitive and user-friendly interface. Additionally, its no-code application design and ML-based document classification set it apart by offering greater flexibility and intelligence for businesses.

What is your favorite aspect of this product?

My favorite aspect of Laserfiche is its seamless integration of document management with workflow automation, allowing for greater efficiency and collaboration across teams. The ability to automate processes while maintaining compliance and security is particularly impressive.

What do you dislike most about this product?

What I dislike most about Laserfiche is its complexity in initial setup and configuration. The learning curve can be steep for new users, and the interface can feel a bit overwhelming until you get accustomed to it.

What recommendations would you give to someone considering this product?

I would recommend taking full advantage of the training and support resources provided by Laserfiche. The platform has a lot to offer, but to get the most out of it, it's important to invest time in learning how to configure workflows and customize features according to your needs. Additionally, ensure that your team is well-trained to minimize any frustration during the initial setup and ongoing use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Theresa Y.

Role: Public Sector
Industry: Government
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2025

Laserfiche has made my department more efficient

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

I am unable to refer to another product as Laserfiche was the first used in our city.

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

sometimes difficult to find documents

What recommendations would you give to someone considering this product?

I would definitely recommend to see if this would work for their business

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Laserfiche

What is Laserfiche?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Laserfiche Ratings

93 Likeliness to Recommend

99 Plan to Renew

3 Since last award

79 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Forms Builder The ability to capture information to ECM via Form which can be published on 3rd party sites.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

No-Code Application Design The ability for business users (citizen developers) to quickly build and adapt document-centric / content apps in a no-code design tool.

ML-based Document Classification and Metadata Extraction Embedded capabilities to classify incoming documents & elements in the content repository, & to extract metadata from semi-structured & unstructured documents.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Capture Channels Variety of ways a file can be ingested into the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Automatic/Template Free Invoice Processing The ability to conduct data extraction so that pre-set templates are not required to process invoices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Laserfiche Videos

Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS

Stonehage Fleming-Gert Bester-FullLength-Captioned

MPI - Joel-Manfredo-CAPTIONS

Laserfiche: Business Process Automation Explained

Laserfiche Electronic Forms

Intelligent Content Capture

D.L. Evans Automates Compliance and Records Management

Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction

Laserfiche Solution Marketplace

Manage More Information with a Document Management System

Laserfiche Reviews

Charles S.

Laserfiche is the best ECM offering on the market

Likeliness to Recommend

Pros

Kusuma C.

"Efficient Reliable ECMSolution for Business need'

Likeliness to Recommend

Pros

Theresa Y.

Laserfiche has made my department more efficient

Likeliness to Recommend

Pros

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Feature Ratings

Web Forms Builder

Metadata Management

Workflow Process Automation

ECM Document Management

No-Code Application Design

ML-based Document Classification and Metadata Extraction

Access Permissions Management

Capture Channels

Search

Ediscovery Audit Trail

Automatic/Template Free Invoice Processing

Vendor Capability Ratings

Business Value Created

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration