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LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.7 /10

116 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative

10% Neutral

84% Positive

Pros

Reliable
Performance Enhancing
Respectful
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vault for Each User

Work and Personal

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

End User Self Serve

Team Management

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Kate S.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use, but nothing out of the world

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

I have only used Lastpass as a tool, but chrome sync passwords on a regular basis

What is your favorite aspect of this product?

Its super easy to install on several devices and browsers.

What do you dislike most about this product?

I can not have it on my phone and it doesnt combine duplicates. A bit hard to manage and all the time pushing premium.

What recommendations would you give to someone considering this product?

It is a good tool if you work on a lot of devices (I work on 3 different machines and its convenient to have it where I need it without using google chrome)

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Cons

Commodity Features

Helmut G.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Its ok for multi browser management

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

Not sure, as I have only used Lastpass

What is your favorite aspect of this product?

Its easy to use, easy to set up on different browsers (I use on 4 browsers)

What do you dislike most about this product?

Easy to set up, easy to use, easy to manage

What recommendations would you give to someone considering this product?

If you need a simple and easy to use tool, chose this. If you want to really MANAGE, then chose something else (not sure though which one).

Pros

Enables Productivity
Reliable
Performance Enhancing
Security Protects

Cons

Commodity Features

Vic S.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Amazing password manager for private and business

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

It's very easy to use and is very secure. I can combine my personal vault with my work vault without problems or overlap

What is your favorite aspect of this product?

The autofill has saved me countless times from resetting passwords. The multiple vaults also are a livesaver for people joining or leaving the organization and getting access to everything they need or getting their access revoked at once

What do you dislike most about this product?

Shared passwords sometimes take a while to process and be open to use.

What recommendations would you give to someone considering this product?

Definitely a great tool when you have a lot of log ins and want them safely stored.

Pros

Reliable
Enables Productivity
Unique Features
Effective Service

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love LastPass Password Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Team Management Create and manage team members. Items can be shared across team members.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Kate S.

Easy to use, but nothing out of the world

Likeliness to Recommend

Pros

Cons

Helmut G.

Its ok for multi browser management

Likeliness to Recommend

Pros

Cons

Vic S.

Amazing password manager for private and business

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vault for Each User

Work and Personal

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

End User Self Serve

Team Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement