LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.7 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative
10% Neutral
84% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Multi-Factor Authentication (MFA)

87

Encryption and Decryption

87

Vault for Each User

87

Work and Personal

86

Autosave and Autofill

85

Access From Multiple Devices

85

Credential Rotation

85

End User Self Serve

84

Team Management

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Vendor Support

81

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

LastPass Password Management Reviews

Kara P.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A Powerful Password Management System

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

I have used a lot of different password managers throughout the years, but my current favorite is LastPass. I use LastPass regularly because of their business strategy. When I absolutely must have shared credentials, this strategy is ideal. It's simple to set up, and my team members only have access to the needed features.

What is your favorite aspect of this product?

The most excellent aspect of using LastPass is not having to remember a single password for any of your many accounts. They facilitate both my business and personal life with LastPass. The app works on several operating systems. That I can access my password safely from any device with an internet connection is a huge plus. I can use LastPass on any platform, and it will synchronize my data across all of my devices.

What do you dislike most about this product?

The only significant drawback I can think of is that, sure, if someone hacked LastPass, they would sell my passwords and other sensitive data to the highest bidder. It is to be expected, and I think it's well worth it for the benefits gained. They readily circumvented the password sharing feature, which is the feature I dislike the most.

What recommendations would you give to someone considering this product?

It is excellent for avoiding inconsistencies, facilitating password sharing between employees, and ensuring the smooth operation of all business accounts and gadgets. LastPass meets all of my complicated requirements for access storage while sparing me a ton of cash compared to the bespoke solution I had previously developed. Recommended.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Belinda J.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

It saves, our time money, and extra effort

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

It's my first time using a tool, and I haven't used any others. However, before buying it, I did a tonne of research on the features of various tools, and that's how I learned that it was a secure and quick way to manage passwords. I'm happy to see that they fulfilled their promises.

What is your favorite aspect of this product?

Make reality that our staff is not losing time on forgotten passwords, password resets, and being locked out. Provides a method for securely storing enterprise IT credentials, preventing employees from writing passwords on paper or emailing them, and avoiding risks. It offers a handy, straightforward, and secure way to manage and auto-fill credentials into numerous websites and applications. This enables extra resources to access sensitive credentials if required without disclosing the password to the users.

What do you dislike most about this product?

I wish you could change more details in the fast add screen and It might be difficult to get password updates to function. Lastly, the UI of the tool needs some improvements but I think what we need for our work gives more to us.

What recommendations would you give to someone considering this product?

Forget the password? Every time you need to reset your password, how much time does it waste? If so, and you're also looking for the quickest, safest way to store your passwords, we highly recommend LastPass. Since I also find it to be quite helpful during the entire journey, I am confident that you won't regret your choice once you purchase it.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Jun 2022

Really good integration with other applications

Likeliness to Recommend

6 /10

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Less Inspiring
  • Less Generous

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