LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.6 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative
11% Neutral
83% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

87

Password Generator

87

Multi-Factor Authentication (MFA)

87

Encryption and Decryption

87

Work and Personal

86

Vault for Each User

86

Autosave and Autofill

85

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

82

Quality of Features

82

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

81

Vendor Support

80

Availability and Quality of Training

79

Ease of Customization

77

Product Strategy and Rate of Improvement

76

LastPass Password Management Reviews

Simone S.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best platform to save a time saver

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

In my perspective, the only thing that differentiates it from similar categories is autofill features that save our life because it eliminates the need to enter a password each time we log in. With this capability, it is also simple to learn and use.

What is your favorite aspect of this product?

We used to use LastPass for businesses to securely and efficiently maintain all of the passwords required for all of the services we use on a regular basis. Personally, I use a few password managers, but this is the only one we use at work. What I appreciate best is that passwords may be provided to recipients without revealing the information in plain text. I appreciate that I can use LastPass with FaceID on my phone to easily log in to websites or apps.

What do you dislike most about this product?

Truly say security is the only thing that I admire. It would be useful to be notified if a password is older than a specific number of days and should be changed. Their mobile app might be a little more user-friendly. It is tough to autocomplete login forms for mobile devices when using browser applications like Chrome.

What recommendations would you give to someone considering this product?

After experimenting with a number of tools to store our passwords, I was constantly looking for one that was the perfect fit for our requirements. As a result, I tried LastPass, and it was the only one that eliminated my need to look into other options. Right now, my entire attention is on what matters most to me.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Olivia C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

LastPass is secure and easy to use.

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

LastPass is an easy to use, secure, low cost, feature rich platform and has a pretty good free password management plan with which we can enjoy multiple options like automatically changing passwords, account recovery options, MFA multifactor), secure note storage and more.

What is your favorite aspect of this product?

I like it because it is well designed, easy to use and rich in features. It has a username and password generator with which I can create very secure credentials for my accounts. I also like the MFA authentication options and I can sync it with third party apps like Google Authenticator and Microsoft Authenticator.

What do you dislike most about this product?

With LastPass my privacy is guaranteed, I have no negative points, my experience with LastPass has been transparent.

What recommendations would you give to someone considering this product?

LastPass has a pretty good 30-day free version and offers multiple options to get started like account recovery options, MFA multi-factor authentication, and much more.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Amanda A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use pass.

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

With LastPass, you don't have to worry about remembering multiple passwords for different websites. This has been especially useful for employees who tend to use the same password for a variety of different accounts. Cybersecurity has been bolstered as a result This software is extremely useful to me because my employees can avoid having their passwords written down on paper due to the number of passwords, which increases the security of my company. I purchased a license for my company.

What is your favorite aspect of this product?

I have five email accounts, three for work and two for personal use, and I only need to remember one password. With multiple social media accounts linked to them. We only use this one at work, and I use a few others for my own convenience. My favorite feature is the fact that passwords can be sent to others without revealing their contents. As long as they know the password, they'll be able to log into the system with it. a mobile application is readily available for your mobile device.

What do you dislike most about this product?

Some websites' auto-fill features don't always work as expected. When attempting to fill out the form, it's either blocked by another button on your site or the passwords aren't correctly filled in by the auto-fill feature.

What recommendations would you give to someone considering this product?

Make use of groups to control access to shared folders and make them available to everyone in your organization. Password sharing is now ridiculously simple to manage. Make certain that your evaluation users have both the application and the browser plug-ins installed before allowing them to continue. The browser add-ons are a lifesaver. Consider the cost of implementation and the expected ongoing costs of LastPass before making a final decision. As a result of the oversupply of goods available,

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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