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LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.7 /10

116 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative

10% Neutral

84% Positive

Pros

Reliable
Performance Enhancing
Respectful
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vault for Each User

Work and Personal

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

End User Self Serve

Team Management

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Victoria G.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Secure Password Manager

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

I have not used any other password manager, but I heard 1Password is good.

What is your favorite aspect of this product?

I like that it is secure and great for Financial or Tech/data companies with a lot of secure password management required.

What do you dislike most about this product?

I don't like that you can't change the title of the password site. I accidentally put the wrong title for the site and could never change it. It was really confusing. The only way to get around it is if the password owner resends it to you.

What recommendations would you give to someone considering this product?

Organize your passwords well, and add everything to LastPass when it prompts you. You can always delete passwords later than you don't need later.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Chris e.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, and does exactly what is needed

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Does great at auto loading passwords for us and keeping track of vaults for everyone

What is your favorite aspect of this product?

The auto fill on commonly used websites

What do you dislike most about this product?

nothing really

What recommendations would you give to someone considering this product?

This does exactly as advertised

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Brooklyn M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

The simplest method for keeping a record

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

For our business security requirements, LastPass is the optimal way to gain rapid application access by keeping all of our login details, keys, credentials, and credit card details. We cannot even fathom handling all of our sensitive information in some other approach because all of our departments, even the technical personnel, are pleased with its security and effectiveness.

What is your favorite aspect of this product?

The thing that most impressed me about LastPass was how little effort was required up front to stack all of our credentials; unlike competitors, it is not burdensome and confusing, and yet the user-friendly design entirely made this little work quick and simple to do. It's also my top choice because I can use it from anywhere I want and it's reliable. The final wonderful feature of LastPass is that it syncs passwords across my computer, laptop, and smartphone.

What do you dislike most about this product?

Some internet sites mostly don't accept the auto-fill mechanism because of their security concerns, in those circumstances, we must have to copy and paste keys and credentials. LastPass has stopped using its two-step verification system that relied on SMS. I am disappointed with this update because that was more practical than the two-step app-based authentication approach.

What recommendations would you give to someone considering this product?

LastPass is adept at making it exceedingly simple to store, share, and use all kinds of passwords, including the more delicate ones. Since we don't need to remember a single credential, it is now possible to set unique passwords for all applications and accounts using LastPass. The mobile app, which is more responsive and effective, and compatible with all of our business apps, is the final factor that can aid consumers in understanding its efficacy.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love LastPass Password Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Team Management Create and manage team members. Items can be shared across team members.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Victoria G.

Secure Password Manager

Likeliness to Recommend

Pros

Chris e.

Easy to use, and does exactly what is needed

Likeliness to Recommend

Pros

Brooklyn M.

The simplest method for keeping a record

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vault for Each User

Work and Personal

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

End User Self Serve

Team Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement