LiveChat HelpDesk

What differentiates LiveChat HelpDesk from other similar products?

Obviously the ease of use and the number of channels which Livechat integrates with, is what I believe sets it apart from its peers and it is the major reason why the marketing department in my company has stuck with it.

What is your favorite aspect of this product?

Perhaps as a result of my job role, I am most impressed with the quality of data that Livechat provides , in terms of providing detailed reports and analytics about how customers interact with our customer service teams via the company product website , social media account and messenger platforms like WhatsApp and Telegram. The above ensures the analytics team in my company is able to identify trends in our marketing/ customer service communications and interactions with customers and sales prospects.

What do you dislike most about this product?

In my opinion, Livechat is a perfect software in terms of meeting the expectations and business needs of my company, as far as real time customer facing communication is concerned.

What recommendations would you give to someone considering this product?

For teams looking at improving their inbound sales, Livechat is a good first step to making that happen.

What differentiates LiveChat HelpDesk from other similar products?

Livechat's remarkable capability lies in its seamless integration with a wide array of essential software, greatly enhancing our day-to-day work operations. Currently, we have successfully integrated Livechat with critical tools such as Whatsapp, Mailchimp, Twilio sms, and Zoom, among many others. This integration has significantly broadened our reach to sales prospects and customers, empowering us with innovative avenues to engage and communicate with our valued customers and clients.

What is your favorite aspect of this product?

Among the many impressive aspects of Livechat, one feature that truly stands out for me is its comprehensive set of chat tools. Livechat offers a diverse range of chat tools, including buttons, carousels, cards, file sharing, and chat tags, among others. These tools play a crucial role in streamlining our conversation tracking process and enhancing our ability to engage effectively with customers. With Livechat's versatile chat tools, we can effortlessly monitor and optimize our interactions, ensuring a seamless and productive customer engagement experience.

What do you dislike most about this product?

Fortunately, Livechat falls among a collection of software products that I can confidently say I wholeheartedly appreciate without any reservations. Personally, I believe that Livechat has surpassed our expectations by offering us far more than what we typically anticipate from a helpdesk software.

What recommendations would you give to someone considering this product?

Based on my knowledge and experience, I recommend Livechat as an effective helpdesk software. To me , it is the customer service representative's dream software.

What differentiates LiveChat HelpDesk from other similar products?

Livechat creates a lot of possibilities , when deployed for customer engagement purposes. Although the primary use for Livechat used to be for easy chat based communication with customers on our website, our use of Livechat has now far exceeded this. We use Livechat to engage customers through our social media inbox, and Livechat is even currently a major means through which we have continuously increased our marketing email list.

What is your favorite aspect of this product?

Livechat can be integrated with important third party software programs to expand its default features and enable users to accomplish more. In our own case as an example, we have integrated Livechat with Snapcall to quickly escalate basic chat based conversations on Livechat into video calls and screen sharing sessions , without the customer even needing to install any software, nor do I or my colleagues need to leave the livechat interface.

What do you dislike most about this product?

Livechat has left me with basically nothing to complain about. There was a time though, where we used to get false customer chat notifications on the mobile app, This has long been resolved from my experience.

What recommendations would you give to someone considering this product?

For me, I don't think any other software even comes close to the possibilities which Livechat brings.