In Partnership With SelectHub
What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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In Partnership With SelectHub
LiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat HelpDesk.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Support
Agent Scripting
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews
Martina E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
A proper marketing program.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The number of messaging channels which Livechat integrates with, sets it apart from similar products. Aside from using Livechat to communicate with customers on our website, Livechat also integrates with the top social media platforms globally, making it easier to reach out to customers wherever they are.
What is your favorite aspect of this product?
I like Livechat's data summary provisions. As a team, we have relied on the chat reports provided in Livechat's data summary updates, to measure the strength and failings of our customer service team. Ensuring that we are able to continuously make team-improvement decisions based on data.
What do you dislike most about this product?
Considering the capabilities of Livechat, we have always ever had quality performance with Livechat. Therefore, I am unable to currently think about any negative experience with Livechat.
What recommendations would you give to someone considering this product?
In my experience, Livechat is more than an helpdesk.program and has become a key cornerstone of our inbound marketing mechanism.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Zethi B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Teams should seriously consider Livechat.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechats capabilities goes beyond what one expects to get from a standard helpdesk software and this I think is the standout point of Livechat for me. With Livechat, we are reaching our customers and sales prospects everywhere, beyond our website. Basically, Livechat has made it possible to reach customers on the apps they frequent the most ; WhatsApp, Facebook, Twitter and even via SMS.
What is your favorite aspect of this product?
Livechat provides insightful reports and analytics, that gives me a general overview of our engagement with customers and sales prospects. Both on our website and on every other social media platform, through which we have engaged customers.
What do you dislike most about this product?
For me, I absolutely love everything Livechat has offered my team.
What recommendations would you give to someone considering this product?
As far as customer engagement goes, Livechat is a software to seriously consider for teams.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Bolatito T.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Reliable for staying in touch with customers.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Obviously the ease of use and the number of channels which Livechat integrates with, is what I believe sets it apart from its peers and it is the major reason why the marketing department in my company has stuck with it.
What is your favorite aspect of this product?
Perhaps as a result of my job role, I am most impressed with the quality of data that Livechat provides , in terms of providing detailed reports and analytics about how customers interact with our customer service teams via the company product website , social media account and messenger platforms like WhatsApp and Telegram. The above ensures the analytics team in my company is able to identify trends in our marketing/ customer service communications and interactions with customers and sales prospects.
What do you dislike most about this product?
In my opinion, Livechat is a perfect software in terms of meeting the expectations and business needs of my company, as far as real time customer facing communication is concerned.
What recommendations would you give to someone considering this product?
For teams looking at improving their inbound sales, Livechat is a good first step to making that happen.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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