In Partnership With SelectHub
What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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In Partnership With SelectHub
LiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat HelpDesk.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Support
Agent Scripting
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews
Tushar M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Reliable Support Tool
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
With its smooth LiveChat integration, strong ticketing automation, real-time help, customized analytics, and multi-channel capabilities, LiveChat HelpDesk sets itself apart from the competition and offers a complete and effective solution for customer support requirements.
What is your favorite aspect of this product?
My favorite feature of LiveChat HelpDesk is probably its feature-rich ticketing system, which includes automation options. This feature makes it possible to handle and prioritize customer questions effectively, which streamlines support procedures and frees up agents to work on more difficult jobs. The end result is an increase in productivity and customer satisfaction.
What do you dislike most about this product?
The degree of customisation offered by LiveChat HelpDesk for processes and automation is one area that may use improvement. Although the platform has automation tools, workflows and a wider range of business needs would be better served by offering greater flexibility in the creation and management of automated processes. Furthermore, adding more sophisticated metrics and visualization options to the reporting and analytics capabilities could enable businesses to gain even more actionable insights from their support data.
What recommendations would you give to someone considering this product?
Examine the connectors offered by LiveChat HelpDesk, make use of automation, adapt to your requirements, train staff, keep an eye on output, and stay informed to manage customer care effectively.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
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Meet D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Great platform for solution
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It is backed up by excellent customer support, with a dedicated team available to assist users with any issues or questions they may have that is the point that differentiates.
What is your favorite aspect of this product?
One favorite aspect is the customer support is excellent and interface is user friendly
What do you dislike most about this product?
As of now everything seems to be okay i do not have anything to dislike
What recommendations would you give to someone considering this product?
Only one thing just go for it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Anita O.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Livechat will always be my first choice.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The quality and breadth of features is the differentiating factor between Livechat and every similar product that we've trialled within my company. Livechat provides unique features which have sometimes exceeded our needs, for the most part and no other helpdesk platform that I know of at the present time , can match that.
What is your favorite aspect of this product?
Livechat's multi-channel capabilities has satisfied me the most as a user. In the past , an helpdesk tool would only cater for communication between website visitors and an organizations sales or customer support team. However , Livechat has made it possible for even customers on our social media pages to communicate with the sales team, without even stepping foot on our website.
What do you dislike most about this product?
For the better part of the last three years that we've used Livechat, we have not found the software lagging in any area, rather it's been about looking at how we can make use of every of its feature. At the present time, we still haven't been able to do this. So, I can just say that my team's experiences with Livechat has been satisfactorily good.
What recommendations would you give to someone considering this product?
For teams seeking a chat based medium to communicate with customers across multiple sales channels, Livechat is the way to go, in my opinion.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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