In Partnership With SelectHub
What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
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In Partnership With SelectHub
LiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat HelpDesk.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
97 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Vendor Support
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews
Adrian K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Livechat is a work of art.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat simply provides innovative features . In terms of features, I greatly doubt if any alternative can match this beautiful , artistic helpdesk product.
What is your favorite aspect of this product?
Whenever we respond to tickets created by customers, Livechat sends the response directly to the emails of the person who made the enquiry. For them to respond to such enquiries, they simply need to respond to that email notification. Interestingly as well, in the case of the above, I only need respond to the customers follow-up enquiry notification, by sending a reply through my email account, as if I am responding to an email and they get instant response.
What do you dislike most about this product?
Difficult to say anything here. Livechat is amongst those handful of software program tools which I have never had a problem using.
What recommendations would you give to someone considering this product?
I used to know Livechat back at my former organization for innovative chat -based customer Livechat solutions. However, in the last few years, Livechat provides almost everything the sales/support and marketing departments need to interact with customers, when it comes to engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Alice M.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Never seen anything like Livechat.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat provides our users and customers , with multiple options through which they can communicate with the customer service department. This simply has increased the level of engagement we have with new and existing customers daily.
What is your favorite aspect of this product?
For me, this has got to be the massive possibilities which Livechat provides customer service and sales teams. Some of which, we have not even tried out.
What do you dislike most about this product?
It is difficult to even dislike anything about Livechat really.
What recommendations would you give to someone considering this product?
For companies and teams seeking to innovate how they engage customers, Livechat is the way to go for me.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sandra A.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Livechat delights us and delights our customers.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
We have of recent started relying on Livechats integration with WhatsApp and Snapcall to initiate video conference calls with visitors communicating with us in the customer service department. Asides Livechat, I haven’t encountered another helpdesk solution with the capability of this.
What is your favorite aspect of this product?
For some reason, I just realized that Livechat integrates with almost all of the software programs I use in my office. We have heavily relied on this integrations to broaden the scope of what we are able to achieve using Livechat.
What do you dislike most about this product?
Livechat is a perfect ten for me, it doesn’t come short for me in any way.
What recommendations would you give to someone considering this product?
As far as my own personal work experience is concerned, I think Livechat is the software program most suited for engaging with customers, with the end goal of addressing whatever concerns they have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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