In Partnership With SelectHub
What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
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In Partnership With SelectHub
LiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat HelpDesk.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
97 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Vendor Support
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews
Maureen O.
- Role: Operations
- Industry: Telecommunications
- Involvement: Vendor Management and Renewal
Submitted Dec 2024
It's a great software
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Allows businesses engage with human support
What is your favorite aspect of this product?
It being easy to offer support
What do you dislike most about this product?
Lacks personal touch
What recommendations would you give to someone considering this product?
A fantastic software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Craig M.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Sep 2024
Livechat makes it easier to offer support.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Integration is the area where I think Livechat blows the competition out of the water. At my last count, Livechat integrates with over seven key software programs used at out marketing department. This integration makes it possible to build workflows that help address basic day to day marketing tasks by simply integrating other tools with Livechat. An example of one of such integration is how we successfully integrated Livechat with Slack. Integrating Livechat and Slack together, enables members of my department to respond to customer queries on Livechat directly from Slack or respond to Slack messages from colleagues right from Livechat.
What is your favorite aspect of this product?
The ability to measure the performances of my department as it regards live communication with customers and interested sales prospects has been very helpful to me. Livechat provides an array of analytical options like agent reports, chat reports and data summaries. All of these makes it straightforward for departmental leaders to measure in real time, how agents are performing.
What do you dislike most about this product?
With the quality and quantity of features available to I and my teammates on the Livechat platform, I am struggling to come up with any criticism of this software program.
What recommendations would you give to someone considering this product?
For professionals or marketing teams seeking a scalable helpdesk program which can help them stay in touch with their customers round the clock, I will suggest Livechat. In my opinion, it is more than a helpdesk software program.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Maria kemi W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2024
A key cornerstone of our sales/marketing workflow.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The number of integrations made available on Livechat is what I think sets it apart from similar products. Livechat currently integrates with over two hundred software products and within my department, we integrate Livechat with fifteen software tools. This enable us automate multiple operational , marketing and sales workflows , while making it easier to track customer interactions across every of our sales channels.
What is your favorite aspect of this product?
Reports and analytics is among the many areas where Livechat really excels. Livechat provides I and my team with data and statistics around every of our interaction using the software. This has enabled us as a team to monitor and track the effectiveness of our sales workflow, approach and strategy continiously,.
What do you dislike most about this product?
I personally do not think there is anything I dislike about Livechat. As a helpdesk program, Livechat simply gets the job done for I and my team.
What recommendations would you give to someone considering this product?
I am of the opinion, that Livechat is a software to be at least considered ,by all sales and marketing teams.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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