LiveChat HelpDesk

What differentiates LiveChat HelpDesk from other similar products?

The quality and breadth of features is the differentiating factor between Livechat and every similar product that we've trialled within my company. Livechat provides unique features which have sometimes exceeded our needs, for the most part and no other helpdesk platform that I know of at the present time , can match that.

What is your favorite aspect of this product?

Livechat's multi-channel capabilities has satisfied me the most as a user. In the past , an helpdesk tool would only cater for communication between website visitors and an organizations sales or customer support team. However , Livechat has made it possible for even customers on our social media pages to communicate with the sales team, without even stepping foot on our website.

What do you dislike most about this product?

For the better part of the last three years that we've used Livechat, we have not found the software lagging in any area, rather it's been about looking at how we can make use of every of its feature. At the present time, we still haven't been able to do this. So, I can just say that my team's experiences with Livechat has been satisfactorily good.

What recommendations would you give to someone considering this product?

For teams seeking a chat based medium to communicate with customers across multiple sales channels, Livechat is the way to go, in my opinion.

What differentiates LiveChat HelpDesk from other similar products?

In my opinion, one of the most significant distinguishing factors between Livechat and other helpdesk software that I have utilized in the past is Livechat's seamless integration with customer relationship management (CRM) systems. Specifically, at my company, we have utilized this integration to create personalized chat triggers and interactions with our sales prospects by leveraging the data we have saved about them on our CRM. This level of integration has been a game-changer for our sales team and has greatly improved our ability to provide customized and effective support to our customers.

What is your favorite aspect of this product?

I appreciate Livechat's integration with the most widely-used messaging apps, as it enables our customers to easily communicate with our support team through their preferred messaging app. Moreover, we can seamlessly transition from chat messages to video calls or screensharing sessions using the same messaging app, which allows for more effective and personalized support.

What do you dislike most about this product?

To the best of my knowledge, Livechat is one of the very few software solutions that my team has yet to completely explore and utilize all of its potential use-case scenarios because they are simply too vast. Based on my experience, I have no complaints about this software and find it to be an excellent tool for our customer support needs on a daily basis.

What recommendations would you give to someone considering this product?

Livechat's integration with popular messaging apps is a valuable asset for sales, customer service and marketing teams.

What differentiates LiveChat HelpDesk from other similar products?

Livechat has moved beyond just a tool for engaging customers through our product website and mobile app. It is now a tool that we've utilized to great extent for engaging customers on third party platforms like Facebook, Messenger and even on the Whatsapp platform.

What is your favorite aspect of this product?

Livechat saves all chat history with customers. This always comes in handy for my team for future situations where we need to check previous correspondences with specific customers. Having access to previous chat records contributes to a faster and efficient resolution of most issues or obstacles faced by customers while using our product and services.

What do you dislike most about this product?

Sincerely, there isn't anything that I dislike about this product , as far as its use within my work institution for customer engagement purposes is concerned.

What recommendations would you give to someone considering this product?

Livechat brings a whole lot of potentials to the table , for my team as far as engaging with our customers is concerned. It provides us with the right set of tools to track our engagement activity and continuously identify potential grey areas.