LogicMonitor Platform Logo
LogicMonitor Platform Logo
LogicMonitor

LogicMonitor Platform

Composite Score
8.1 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.1 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
8% Neutral
92% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 83

Network Quality of Service

85

Network Performance Management

85

Traffic Monitoring

85

Operational Dashboard

85

Network Reporting

84

Network Configuration Management

83

Network Analytics

81

Network Mapping

81

Network Environment Monitoring

79

Network Compliance Management

78

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of IT Administration

85

Vendor Support

84

Usability and Intuitiveness

83

Business Value Created

83

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

80

Breadth of Features

80

Ease of Implementation

79

Product Strategy and Rate of Improvement

77

LogicMonitor Platform Reviews

Kim A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Valuable, high-level monitoring tool

Likeliness to Recommend

10 /10

What differentiates LogicMonitor Platform from other similar products?

A key differentiator for the platform is its automated discovery feature which uses different protocols to rapidly find devices and applications so they can be monitored

What is your favorite aspect of this product?

To make sure alerts of different severity reach the right people, I was able to create escalation chains that designate certain types of alerts classifications to the appropriate staff member within the organization

What do you dislike most about this product?

LogicMonitor requires an internet connection to operate. So any internet outages will block the ability to monitor servers

What recommendations would you give to someone considering this product?

LogicMonitor is primarily cloud-based, so it's easy to setup and scale to serve the needs of your business. Any organization can benefit from the server and infrastructure monitoring provided by LogicMonitor

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Prevent us from any kind of hazardous

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

There is no need for a separate reporting solution to meet customer needs because reports may be prepared using the acquired data. This has significantly decreased the amount of time needed to troubleshoot problems.

What is your favorite aspect of this product?

We use it to keep track of all of our client network hardware and virtualization hosts. After using this software, we can quickly respond to problems and pinpoint their root causes for our customers. The platform's analytics and observability help us troubleshoot client issues, estimate growth, and keep track of the overall operation of all the devices in our estate.

What do you dislike most about this product?

A few UI tweaks could be done, and it would be wonderful to have more uniformity in the look and feel across all portal components. To display metrics in more detail, more dashboard widgets would be helpful.

What recommendations would you give to someone considering this product?

I appreciate your decision if you are thinking of giving it a shot because you can proactively monitor infrastructure, services, and procedures with the help of LogicMonitor. The fact that LogicMonitor doesn't install agents on every system or device is one of its strongest features. It enables us to proactively monitor the infrastructure and notify when there might be service disruption.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Thomas D.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient tool to manage any kind of network

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

The IT division uses this product on its own time and away from the company. The flexibility to integrate many device vendors we had in our environment was a key factor in our decision to choose LogicMonitor. Compared to other monitoring programs, the license fee is reasonable, and the functions are improved.

What is your favorite aspect of this product?

We primarily use the Logic monitor for infrastructure monitoring of our servers, network, and clusters and I like how well it performs in these areas. Features and designs of LogicMonitor help us with hard problems with our on-premise monitor and alert system. Furthermore, LogicMonitor was able to provide us with visibility into every infrastructure component.

What do you dislike most about this product?

One thing that I dislike is that the complex arrangement for particular things and APIs for applications from third parties may be improved. Moreover, they Could use more reporting options rather than this. I had no dislikes about it.

What recommendations would you give to someone considering this product?

We significantly rely on LogicMonitor and have created numerous custom data sources to track a wide range of products for various clients. Logic monitoring is compulsory for businesses that need to increase IT operations visibility and decrease workloads so that their IT teams may concentrate on more strategic projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service

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