GoTo

LogMeIn Central by GoTo

Composite Score

8.2 /10

CX Score

8.6 /10

36 Reviews Write a Review

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What is LogMeIn Central by GoTo?

Maintain Your IT Infrastructure from Anywhere with Powerful RMM software. Enable your employees to work from home instantly and keep your business secure with LogMeIn Central by GoTo.

Company Details

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Awards & Recognition

LogMeIn Central by GoTo won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

LogMeIn Central by GoTo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogMeIn Central by GoTo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogMeIn Central by GoTo?

0% Negative

0% Neutral

100% Positive

Pros

Enables Productivity
Fair
Reliable
Saves Time

Feature Ratings

Average 75

Anti Malware Signature Detection

Remote Control

Discovery

Remote NOC, SOC, Helpdesk Integration

Endpoint Backup

Network Management

Ransomware Recovery and Removal

Patch Management

Real User Monitoring

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Average 73

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization

LogMeIn Central by GoTo Reviews

Naveed A.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Good Software, Relatively simple and easy to use

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

Their support and their price. Their central console and continuously improving features are of distinct status.

What is your favorite aspect of this product?

I think it's efficiency and the remote access feature the product. Easily manageable by central console. You can make groups or import from your AD.

What do you dislike most about this product?

You have to install it in admin mode. You can't install this in user profile. And it has two windows, should be just one. Should be way that user doesn't know there is something installed on their PC.

What recommendations would you give to someone considering this product?

Give it a try. If you are managing endpoint users of 100-500 in a company, give this a shot. it's better than other software available in market.

Pros

Efficient Service
Saves Time
Fair
Altruistic

Cons

Inhibits Innovation
Security Frustrates

Michael C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Good product, but a bit pricy.

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

Its capabilities and functionality outweigh other products

What is your favorite aspect of this product?

The LogMeIn Dashboard

What do you dislike most about this product?

The price for the product is high

What recommendations would you give to someone considering this product?

Evaluate LogMeIn first then evaluate other remote software to compare features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

LogMeIn Central by GoTo

What is LogMeIn Central by GoTo?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

LogMeIn Central by GoTo Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

2 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love LogMeIn Central by GoTo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

LogMeIn Central by GoTo Reviews

Naveed A.

Good Software, Relatively simple and easy to use

Likeliness to Recommend

Pros

Cons

Michael C.

Good product, but a bit pricy.

Likeliness to Recommend

Pros

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Feature Ratings

Anti Malware Signature Detection

Remote Control

Discovery

Remote NOC, SOC, Helpdesk Integration

Endpoint Backup

Network Management

Ransomware Recovery and Removal

Patch Management

Real User Monitoring

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization