Loomly Customer Reviews 2025 | Social Media Management

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Loomly

Composite Score

7.9 /10

CX Score

8.0 /10

60 Reviews Write a Review

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What is Loomly?

From SMEs to large corporations, agencies and non-profits, teams of all sizes need to embrace the processes, workflows and tools that foster Brand Success. Manage your entire publishing process effectively within Loomly: from inspiration and first mockups, to creation and approval, and finally publishing and evaluation.

Company Details

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Awards & Recognition

Loomly won the following awards in the Social Media Management - Midmarket category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

Loomly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Loomly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

89 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Loomly?

4% Negative

8% Neutral

88% Positive

Pros

Respectful
Efficient Service
Reliable
Effective Service

Feature Ratings

Average 84

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Social Moderation and Workflow Management

Social Response Management

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Loomly Reviews

Alyssa S.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Best social media scheduling tool.

Likeliness to Recommend

8 /10

What differentiates Loomly from other similar products?

without a doubt the price, this program is more expensive than others, but even so it is a good program, for me the best.

What is your favorite aspect of this product?

You can easily browse and share material across several social networking platforms with this app. For the first time, you may post to your own Instagram account using this app (with a manual push). This feature might be useful for Facebook pages and groups. This capability may also be used by organizations (like mine) who have numerous profiles on the same social media platform (such as Facebook) (ex: 2 instagram accounts).

What do you dislike most about this product?

The mobile version of the app lacks a number of features, making it less user-friendly than the desktop version of the software. The remarks that are recorded in the gallery shots should be imported as descriptions when those photos are selected, which would save a great deal of copy/paste effort. Keeping articles that are "ready to publish when necessary" but haven't yet been scheduled would be more handy.

What recommendations would you give to someone considering this product?

In terms of social media management, Loomly is a great alternative since it is both simple to use and effective.

Pros

Helps Innovate
Unique Features
Efficient Service
Effective Service

Sarah P.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

It's the greatest social media scheduling app.

Likeliness to Recommend

8 /10

What differentiates Loomly from other similar products?

I think one of its main differences is the price it costs less than other programs.

What is your favorite aspect of this product?

We can communicate better about revisions by tagging individuals in comments on postings. Posts are color-coded according to their current state, which is another plus (pending approval vs. scheduled). Having the ability to change material for each platform after the first post has been written is a big assistance. The ability to move postings about in the calendar view by dragging and dropping them is a great feature.

What do you dislike most about this product?

Seeing a preview of the post picture in the calendar view isn't something I like. Things would be a lot simpler if we had it. I'd also want to be able to modify a post from the calendar in a pop-up window, but it doesn't work that way either. Aside from "quick post," you have to complete out all the procedures in order to add anything to a post that isn't "quick post."

What recommendations would you give to someone considering this product?

It's a fantastic benefit to have access to this service. Although it has its flaws, you can rely on their customer care service to reply quickly to any issues you may have.

Pros

Enables Productivity
Efficient Service
Effective Service
Acts with Integrity

Kara L.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great Brainstorming and Planning Features

Likeliness to Recommend

9 /10

What differentiates Loomly from other similar products?

The planning and help with brainstorming.

What is your favorite aspect of this product?

I really love the calendar that gives ideas of content you can create and tells you about national and international days.

What do you dislike most about this product?

I dislike the inability to post directly to Instagram from Loomly.

What recommendations would you give to someone considering this product?

SIgn up for the trial and see if it works for you. It is very easy to learn and understand. You will know pretty quickly if it is the right fit for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Loomly

What is Loomly?

Company Details

Need Assistance?

Awards & Recognition

Loomly Ratings

83 Likeliness to Recommend

89 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Loomly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Loomly Reviews

Alyssa S.

Best social media scheduling tool.

Likeliness to Recommend

Pros

Sarah P.

It's the greatest social media scheduling app.

Likeliness to Recommend

Pros

Kara L.

Great Brainstorming and Planning Features

Likeliness to Recommend

Pros

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Feature Ratings

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Social Moderation and Workflow Management

Social Response Management

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support