Lucidchart Logo
Lucidchart Logo
Lucid Software Inc.

Lucidchart

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Lucidchart
8.8 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Trustworthy
  • Client Friendly Policies
  • Performance Enhancing

Feature Ratings

Average 88

Collaboration

92

Visual Process Design

91

Commenting

90

Deployment

89

Process Model Repository/Content Repository

88

Dashboard

86

Process Monitoring and Optimization

85

Process Auditing

84

Process Modelling and Design

84

Analytics and Reporting

83

Process Automation

80

Vendor Capability Ratings

Average 88

Ease of Implementation

94

Business Value Created

92

Breadth of Features

90

Ease of Data Integration

90

Availability and Quality of Training

89

Vendor Support

88

Ease of Customization

88

Product Strategy and Rate of Improvement

88

Usability and Intuitiveness

87

Ease of IT Administration

81

Quality of Features

80

Lucidchart Reviews

Maeve G.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great tools, best product!

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

Lucidchart is great for team collaboration with real-time editing and easy-to-use templates. It integrates with tools like Google Workspace and Slack, works on any device, and offers strong security. It’s perfect for creating complex diagrams quickly and securely.

What is your favorite aspect of this product?

My favorite aspect of Lucidchart is its real-time collaboration feature. It allows multiple users to work together on the same diagram simultaneously, making it ideal for teams and improving productivity.

What do you dislike most about this product?

Lucidchart can be slow when handling large, complex diagrams, which may affect performance.

What recommendations would you give to someone considering this product?

I would definitely recommend this product for user on all basis.

Pros

  • Helps Innovate
  • Enables Productivity
  • Reliable
  • Trustworthy

Cons

  • Less Respectful
  • Less Inspiring
  • Wastes Time

Folashade A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Aids my diagrammatic illustrations.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart allows for group based diagramming, in a way not possible on substitute diagramming solutions I have used like Edraw max, which used to be my favourite years back. With features like co-authoring , collaborative cursors or in-editor chat, my group based virtual diagramming experience has been as effective as possible.

What is your favorite aspect of this product?

The integration between Lucidchart and AI prompt flow has been lovely for me. This integration allows me to import AI prompt flow into my Lucidchart. By doing this, it is a lot easier for me to track , query and visualize large language models ( LLM ) prompt flows without leaving the Lucidchart interface. This has empowered me to build better charts and diagrams on Lucidchart.

What do you dislike most about this product?

On mobile phones, I struggle to accomplish anything on Lucidchart asides from just viewing my saved diagrams or templates. Which in itself is a lot of hassle on mobile phones.

What recommendations would you give to someone considering this product?

As far as flowchart and diagramming tools go, Lucidchart is the software solution that I have had the best experience using.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Elizabeth O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

I diagram better with Lucidchart.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is first and foremost web browser based. This provides me with the convenience to access this software on different devices. On a second note, Lucidchart offers the best experience, when it comes to multiple users building flowcharts in real time. The ability to add comments to documents in real time, makes communication during diagramming exercises a lot smoother, it matters less whether all users are physically in same place or collaborating remotely.

What is your favorite aspect of this product?

The quality of support resource available to me as a user, appeals to me a lot. Asides the Lucidchart blog, from where users can learn a lot about how to better use Lucidchart, there is the learning campus through which I have access to the best practices and expert tips on how to use Lucidchart, On the technical side, Lucidchart provides me with a never ending avalanche of templates, which gives me a headstart when building process maps, flowcharts etc thereby preventing me from always building from scratch.

What do you dislike most about this product?

I want to be able to do more with Lucidchart on my mobile phone. Although there exists a Lucidchart mobile app, it is only good for viewing my process diagrams. I cannot edit templates or even attempt to create flowcharts from scratch on the mobile app.

What recommendations would you give to someone considering this product?

For documenting complex workflows, highlighting key steps in internal business processes, with the aim of assisting team members to have a shared understanding of project and team goals , I wholeheartedly recommend Lucidchart.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features