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Lucid Software Inc.

Lucidchart

Composite Score

8.8 /10

CX Score

8.9 /10

44 Reviews Write a Review

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What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Feature Ratings

Average 88

Collaboration

Visual Process Design

Commenting

Deployment

Process Model Repository/Content Repository

Dashboard

Process Monitoring and Optimization

Process Auditing

Process Modelling and Design

Analytics and Reporting

Process Automation

Vendor Capability Ratings

Average 88

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Lucidchart Reviews

James W.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

No better way to diagram processes.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is web based and works smoothly on my web browser. Lucid also allows for the possibility to collaboratively build diagrams simultaneously with my workmates , enabling faster completion of diagramming assignments, not minding the physical location of each member of my work group.

What is your favorite aspect of this product?

Lucid has hundreds of templates available to me , when I need to create a diagram. Lucid's diagramming library covers different technical diagramming types from taskboards, to sales processes, reports, flowcharts, sales efficiency diagrams and so on. Having access to Lucid's library prevents me from building my technical diagrams from scratch.

What do you dislike most about this product?

Asides viewing documents, I struggle to do much on the mobile app. This for me, is the one weakness for Lucid which I hope will be addressed at some point.

What recommendations would you give to someone considering this product?

As far as technical diagramming goes, I doubt I have come across any other software program better than Lucidchart , in my own opinion.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Shrikant S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Powerful & intuitive,but room foradvanced feature

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart excels with its intuitive interface, real-time collaboration, and extensive template library. It integrates seamlessly with tools like Google Workspace and Microsoft Office and supports cross-platform access. Unique features include advanced data linking and customizable diagrams, making it a versatile choice for diverse diagramming needs.

What is your favorite aspect of this product?

My favorite aspect of Lucidchart is its **real-time collaboration** feature. It allows multiple users to work on a diagram simultaneously, with live updates and easy communication through integrated comments and chat. This capability enhances teamwork and ensures that everyone involved is on the same page, which is especially valuable for complex projects and remote teams.

What do you dislike most about this product?

One area where Lucidchart could improve is its **pricing structure**. While it offers a lot of functionality, the cost can be quite high, especially for teams or organizations that need access to advanced features or multiple user licenses. This can be a barrier for smaller teams or individuals who need more affordable options.

What recommendations would you give to someone considering this product?

Consider evaluating Lucidchart’s real-time collaboration and diagramming features through the free trial to ensure it meets your needs. Check if the pricing aligns with your budget, especially if you need multiple user licenses. Explore its integrations with tools you already use and review its advanced features to make sure they add value to your workflow. Stay informed about updates for ongoing improvements.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Christopher O.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great Product!

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

This can be used by the most technical users and the new users and the product meets both people's needs

What is your favorite aspect of this product?

I love the intuitive nature of process mapping. It is exceptionally helpful and easy when wanting to visualize complex processes

What do you dislike most about this product?

There are sometimes too many options and I wish there was a more simplified version like Miro for process visualization and mapping

What recommendations would you give to someone considering this product?

Make sure you actually need the more advanced features or you will be paying for a Cadillac to go get groceries.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

92 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Automation The ability to automate process workflows using existing business process data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

James W.

No better way to diagram processes.

Likeliness to Recommend

Pros

Shrikant S.

Powerful & intuitive,but room foradvanced feature

Likeliness to Recommend

Pros

Christopher O.

Great Product!

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Visual Process Design

Commenting

Deployment

Process Model Repository/Content Repository

Dashboard

Process Monitoring and Optimization

Process Auditing

Process Modelling and Design

Analytics and Reporting

Process Automation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Quality of Features