Lumos App Inc.

Lumos

Composite Score

8.3 /10

CX Score

8.6 /10

18 Reviews Write a Review

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What is Lumos?

Lumos helps you govern your apps with one platform. Break down technology silos and give IT, Security, Compliance, and Finance visibility into app usage, entitlements, and spending - and the power to take action on that data.

Company Details

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Awards & Recognition

Lumos won the following awards in the SaaS Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Lumos Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lumos.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 99%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lumos?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 84

Vendor Management

Real-Time Reporting

Renewal Management

Compliance Reporting

App Store

License Management

Spend Management

Application Utilization

Shadow IT Detection

Task and Alert Automation

Contract Management

Vendor Capability Ratings

Average 82

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Lumos Reviews

Abhinav K.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Quality,appearance,value is 👍.Highly recommended

Likeliness to Recommend

9 /10

What differentiates Lumos from other similar products?

Having consistent user experience when operating similar devices, even when they are from different manufacturers or support different protocols.

What is your favorite aspect of this product?

The tool definitely does what it says. You can create a plain GUI to automate many processes like sharing company apps with your staff and approving requests quickly by managers. Meanwhile, it also helps to handle license management so you can save money. Even all these features are good but there are more tools on the market as well. The beauty of the Lumos is its support team behind it. They don't only try to sell their software to you so you can use the app feature. They help you to get what you need even if it requires customization to achieve your goal. Feel like a team is helping you behind.

What do you dislike most about this product?

There is a learning curve, to understand how it works. Even if there is a team to help you, you need to spend some effort to understand their software, so you can best of it.

What recommendations would you give to someone considering this product?

Self Service Access, Request Smart/Automated ,Provisioning Policy Management Access , Termination Approval, Handy product with new users

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Vanshika C.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Optimal automation, exceptional support

Likeliness to Recommend

10 /10

What differentiates Lumos from other similar products?

(Lumos, recently introduced to our environment, significantly reduces our workload. Previously, my colleagues and I had to perform various activities individually, but now it's accomplished with just a single click. Lumos seamlessly integrates with all environments, particularly excelling in User Authentication. Major tasks such as Approval Chain, user reviews, offboarding, and onboarding are executed seamlessly, with notifications on Slack.

What is your favorite aspect of this product?

My favorite aspect of using this service is the support team. From the initial training sessions, the team has been incredibly attentive, providing thorough and knowledgeable guidance. The service excels in handling third-party SaaS applications and offers an excellent manual process when automation isn't necessary. Its simplicity further adds to its appeal, making it a standout choice among others.

What do you dislike most about this product?

(I haven't encountered any drawbacks with this product; it performs all the necessary functions as expected.

What recommendations would you give to someone considering this product?

Being a new product, it is still in the process of maturing. Taking the time to familiarize yourself with new models and features will enhance your automation capabilities. I enthusiastically recommend this application to others.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Vansh C.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Lumos

What is Lumos?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Lumos Ratings

96 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Lumos?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Spend Management The ability to optimize costs and manage spend.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Lumos Reviews

Abhinav K.

Quality,appearance,value is 👍.Highly recommended

Likeliness to Recommend

Pros

Vanshika C.

Optimal automation, exceptional support

Likeliness to Recommend

Pros

Vansh C.

Likeliness to Recommend

Pros

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Feature Ratings

Vendor Management

Real-Time Reporting

Renewal Management

Compliance Reporting

App Store

License Management

Spend Management

Application Utilization

Shadow IT Detection

Task and Alert Automation

Contract Management

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features