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Maestro Northwind

Maestro PMS

Composite Score

6.8 /10

CX Score

7.3 /10

6 Reviews Write a Review

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What is Maestro PMS?

Maestro PMS is the industry's most advanced and stable guest-centric property management solution with over 20 fully integrated modules on a single-image database. Maestro's robust, flexible functionality and management controls, enables operators to enhance guest service, improve operational efficiencies and drive revenue across all channels.

Company Details

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Maestro PMS Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Maestro PMS?

35% Negative

0% Neutral

65% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Charges for Enhancements

Feature Ratings

Average 72

Multiple Language Support

Multiple Property Support

Group Bookings

Emarketing Campaigns

3rd Party Integration

Advanced Compliance & Statutory

Booking Engine

Integrated Reporting Analytics

Front Desk Functionality

Rate Yield Maximization

Reservations Management

Vendor Capability Ratings

Average 80

Quality of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Maestro PMS Reviews

Mattie L.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2020

Great options and custom available with work

Likeliness to Recommend

7 /10

What differentiates Maestro PMS from other similar products?

Customization capabilities and options for various segments of each department to use throughout the company.

What is your favorite aspect of this product?

Customer feedback and interaction modules.

What do you dislike most about this product?

The reporting capabilities and the customization needed to fit what we were wanting.

What recommendations would you give to someone considering this product?

This will handle almost anything but does require some savvy skills and well laid out plan of action for what you need to have accomplished.

Pros

Effective Service
Respectful
Fair
Reliable

Cons

Less Generous
Under Delivered
Charges for Enhancements

Maestro PMS

What is Maestro PMS?

Company Details

Need Assistance?

Maestro PMS Ratings

79 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Maestro PMS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Multiple Language Support Support of multiple languages, including double-byte languages.

Multiple Property Support Central reservations that allow hotel properties in different areas to store data in one database.

Group Bookings Support of group management functions, such as conferences.

Emarketing Campaigns Allows upsells to be sent to guests throughout the booking window to maximize revenue.

3rd Party Integration The system integrates with other 3rd party applications.

Advanced Compliance & Statutory Gaming compliance for comp accounting/integration and jurisdictional Invoicing and tax (ie: Entertainment & VAT)

Booking Engine The core system drives reservations from Facebook and website via mobile or browser based.

Integrated Reporting Analytics Customizable and advanced reporting functions, including predictive analytics and real-time reports.

Front Desk Functionality The ability to check in and check out patrons, track room inventory, display a requested room layout, etc.

Rate Yield Maximization Demand forecasting and revenue forecasting capabilities that can be used for revenue optimization decisions.

Reservations Management The core system has the ability to track and record reservations, dates, and customer reservation information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Maestro PMS Reviews

Mattie L.

Great options and custom available with work

Likeliness to Recommend

Pros

Cons

Feature Ratings

Multiple Language Support

Multiple Property Support

Group Bookings

Emarketing Campaigns

3rd Party Integration

Advanced Compliance & Statutory

Booking Engine

Integrated Reporting Analytics

Front Desk Functionality

Rate Yield Maximization

Reservations Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement