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Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2C category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Email Marketing Automation

86

SMS Marketing

85

Marketing Analytics

85

Mobile Marketing Management

85

Customer Journey Modelling

84

Multivariant Testing

84

Marketing Project Management

83

Marketing Asset Management

82

Marketing Master Data Management

82

Social Media Marketing Management

81

Vendor Capability Ratings

Average 83

Business Value Created

85

Ease of Implementation

85

Ease of Customization

84

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

82

Vendor Support

80

Mailchimp Reviews

Gourav K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Great for Email Campaigns

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp stands out with its user-friendly interface and robust free plan, making it accessible for small businesses and beginners. Its all-in-one marketing platform integrates email, social media ads, landing pages, and automation in a single tool. Additionally, Mailchimp offers strong analytics and reporting features, allowing users to track and optimize their campaigns effectively.

What is your favorite aspect of this product?

My favorite aspect of Mailchimp is its ease of use combined with powerful automation features. It allows even beginners to create and manage email campaigns effortlessly, while providing advanced tools for segmentation and personalization as campaigns grow.

What do you dislike most about this product?

The biggest downside of Mailchimp is its pricing structure, which can become expensive as your subscriber list grows or if you need advanced features. Some key features that are available at lower tiers in other platforms are locked behind higher-priced plans, making it less cost-effective for larger campaigns.

What recommendations would you give to someone considering this product?

I recommend Mailchimp for small businesses or beginners looking for an easy-to-use, all-in-one marketing platform with strong email campaign features. It's great for those just starting out, thanks to its free plan and intuitive interface. However, if your business scales or you need advanced features, be mindful of the pricing and consider how your needs might grow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pierce H.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Versatile Yet Costly Email Marketing Tool.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The cool factor of Mailchimp is its AI-driven options for optimizing email campaigns. From subject line suggestions to send-time optimization, Mailchimp employs machine learning to provide real-world data to improve campaign performance. Many other platforms are largely insufficient in such intelligent automation.

What is your favorite aspect of this product?

I like the analytics and reporting tools Mailchimp also has. The system provides comprehensive reports on campaign success, audience performance and revenue attribution. This is analytics driven method for marketing that helps them adapt and develop their strategy based on experience of what works and what doesn’t. This along with A/B testing and AI content suggestions improves the efficiency of emails campaigns further.

What do you dislike most about this product?

One downside is that you cannot modify email templates without knowing how to code. While Mailchimp offers a selection of pre-built templates, when you want to be able to design something more custom, you are left with Mailchimp’s rather finite drag-and-drop editor. This can be a nightmare if you are trying to design your own unique email templates without a lot of HTML.

What recommendations would you give to someone considering this product?

Before you invest in Mailchimp, take a look at your marketing goals in the long term and what they will be for Mailchimp. If you have a high-end CRM solution for your company, or want something really specific in your automation process, consider alternative tools that are experts in these areas. If you’re looking for a complete marketing platform, Mailchimp is still a solid option. 

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex-Kel S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Comprehensive Platform with Room for Growth.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The single feature set of Mailchimp makes it stand out from the other companies that offer additional features that go beyond email marketing such as social media analytics, landing pages, and a website builder for general operations. Business can also run all of their marketing campaigns within a single platform without additional tools, providing a one-stop marketing platform that streamlines workflows.

What is your favorite aspect of this product?

The automation tool that I’m most in love with in Mailchimp is the Customer Journey Builder. This can be used by companies to automate email chains based on the user’s behavior and interest. It’s visual drag-and-drop interface is great for automating complex automation workflows without any technical skills, which makes it very useful for businesses to nurture leads and engage with customers.

What do you dislike most about this product?

The biggest downside of Mailchimp is the price. The service has a free version, but the bigger your subscriber base, the more you will need to pay. The pricing is very expensive and the software is not affordable in comparison to other software which has similar features on flexible plans.

What recommendations would you give to someone considering this product?

If you are considering Mailchimp then, start with their free plan and test the product to understand if it is right for your business. It’s a great tool for beginners and small business that wants to automate email marketing. But also, be sensitive to the price as you increase your subscriber base and whether it is still reasonable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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