Mailchimp Logo Award Winner Product Badge
Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
9.1 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 82

Email Marketing Automation

85

Marketing Analytics

84

Mobile Marketing Management

84

Customer Journey Modelling

83

Marketing Project Management

82

Marketing Asset Management

82

Recommended Best Action

82

Conversion Propensity Modeling

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of Implementation

85

Ease of Customization

83

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

80

Mailchimp Reviews

Alex-Kel S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Comprehensive Platform with Room for Growth.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The single feature set of Mailchimp makes it stand out from the other companies that offer additional features that go beyond email marketing such as social media analytics, landing pages, and a website builder for general operations. Business can also run all of their marketing campaigns within a single platform without additional tools, providing a one-stop marketing platform that streamlines workflows.

What is your favorite aspect of this product?

The automation tool that I’m most in love with in Mailchimp is the Customer Journey Builder. This can be used by companies to automate email chains based on the user’s behavior and interest. It’s visual drag-and-drop interface is great for automating complex automation workflows without any technical skills, which makes it very useful for businesses to nurture leads and engage with customers.

What do you dislike most about this product?

The biggest downside of Mailchimp is the price. The service has a free version, but the bigger your subscriber base, the more you will need to pay. The pricing is very expensive and the software is not affordable in comparison to other software which has similar features on flexible plans.

What recommendations would you give to someone considering this product?

If you are considering Mailchimp then, start with their free plan and test the product to understand if it is right for your business. It’s a great tool for beginners and small business that wants to automate email marketing. But also, be sensitive to the price as you increase your subscriber base and whether it is still reasonable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sumit D.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Amazing product and best for mail marketing

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

MAILCHIMP stands out because it's easy to use and offers a wide range of features beyond email marketing, like landing pages, ads, and automation. It also has a solid free plan that helps small businesses get started without a huge investment. With powerful segmentation, A/B testing, and detailed reports, it helps you personalize and improve your campaigns. Plus, its integrations with platforms like Shopify and WooCommerce make it easy to connect all your tools in one place. Overall, it’s a great choice for businesses looking for an all-in-one, user-friendly marketing solution.

What is your favorite aspect of this product?

I like how easy Mailchimp is to use, especially when it comes to setting up automated emails. Even if you're just starting out, it's simple to create campaigns that feel personal and effective. Plus, the detailed reports give you great insights to improve over time. It's a great balance of simplicity and power, helping businesses grow without feeling overwhelmed.

What do you dislike most about this product?

What I don't love about Mailchimp is that some of the more advanced features, like deeper reporting and custom automations, are only available on the higher-tier paid plans. This can be a bit frustrating for small businesses or startups that are just starting out and need those extra tools to grow but aren't ready to pay for them yet.

What recommendations would you give to someone considering this product?

If you're considering Mailchimp, I’d suggest starting with the free plan to get a feel for how it works. It’s a great way to test out the basics without any commitment. As your business grows, upgrading to unlock features like advanced automation and reporting can really help you take things to the next level. Also, try connecting it with your other tools (like e-commerce platforms) to make your marketing even smoother. Overall, it’s a solid option if you want something user-friendly and all-in-one.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Nishant B.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

All-in-one marketing platform

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp differentiates itself by offering a user-friendly interface, robust automation capabilities, advanced audience segmentation, and comprehensive analytics, all in one platform. It also provides a free tier with essential features, making it accessible to small businesses, while continuously expanding its tools to include landing pages, e-commerce integrations.

What is your favorite aspect of this product?

My favorite aspect of Mailchimp is its ease of use combined with powerful automation features, allowing users to easily create and manage email campaigns while leveraging advanced segmentation and analytics to drive more targeted and effective marketing strategies.

What do you dislike most about this product?

The main drawback of Mailchimp is its pricing structure, which can become expensive as your subscriber list grows, especially for small businesses.

What recommendations would you give to someone considering this product?

Start with the Free Plan: Begin with Mailchimp's free plan to explore its core features and understand if it meets your needs before upgrading. Leverage Automation: Take full advantage of its automation workflows to save time and increase engagement with personalized campaigns. Focus on Segmentation: Use Mailchimp’s advanced segmentation to target specific audiences and improve campaign effectiveness.

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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