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Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
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Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 83

Email Delivery

88

Campaign Management

85

Email Templates

84

Basic Reporting and Analytics

84

Contact Database

83

Mobile Optimized

83

A/B Testing

83

SPAM Compliance

82

Auto-Responders

82

Segmentation

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Antoun y.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best email marketing solution

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp specializes in direct email marketing and has tons of ready made templates to start with.

What is your favorite aspect of this product?

My favorite aspect of Mailchimp is that you can manage your audience easily and create targeted campaign to your target clients.

What do you dislike most about this product?

Mailchimp is the best solution in my point of view for email marketing but sometimes the email goes to spam instead of reaching the email for unknown reasons.

What recommendations would you give to someone considering this product?

I recommend giving mailchimp a try using the free version and upgrade if found useful to your needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jeremy C.

  • Role: Consultant
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Feature-rich package that is very easy to use

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Great product with plenty of features for those getting set for producing, sending and reporting back on email campaigns, newsletters and mailers. Don't be fooled by the apparent simplicity of this product - the cleverly thought out work flow and navigation make walking through your production processes a breeze and make powerful editing and creation seem effortless. Step-by-step building blocks make using this suite very easy, intuitive and enjoyable. Honestly, with Mailchimp's layout, it is so simple to get up and running and producing quality, professional-looking outputs in no time.

What is your favorite aspect of this product?

I love how it caters to both those just starting out in creating mailers and campaigns and veterans alike who have more design and coding experience. For those just starting, a very clever 'building blocks' approach helps you piece together all the aspects you'll need for your campaign production, with nice hints and pointers along the way to encourage you and challenge your way of thinking. Equally, for those more experienced, Mailchimp actually offers a very powerful code editor enabling you to build very complex designs. Integrating other files and formats (documents, images, videos) is slick. Has a very plug-and-play feel to it!

What do you dislike most about this product?

I have two issues main issues with the product, first about price brackets and second about spam compliance. Ok, to get you started at small scale the tiers are sensibly priced. You get a set amount of contacts you can keep in a database and a set amount of mailer sends per month. Once you ramp up, the cost also ramps, significantly. Be mindful of this. Secondly we have experienced a number of users receiving mailers from this product where the content has been mis-classified as spam, which is frustrating as this should be one of the stronger elements of the offer. Don't get me wrong, these are in the minority, but it can still be annoying.

What recommendations would you give to someone considering this product?

There are plenty of alternatives on the market, including 'free' tools. However I would greatly recommend this for a 3 reasons. Ease-of-use. Powerful functionality. Price/performance ratio for smaller companies. In this areas I don't think you can fault this solution.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

DeBow P.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2022

Overall a great product - reliable & innovative

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Aesthetic - the email templates and dashboard interface are gorgeous and feel seamless. It is intuitive, aka user friendly, so is very easy to train team members to use.

What is your favorite aspect of this product?

Clean interface makes for easy navigation and implementation

What do you dislike most about this product?

Wish it was compatible with franchise industries!!

What recommendations would you give to someone considering this product?

This is the top dog of email marketing platforms for a reason. It's reliable, provides delightful pre-made templates, and continues to innovate and improve it's platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

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