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Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
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In Partnership With SelectHub

Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 84

Email Delivery

88

Campaign Management

85

Email Templates

84

Basic Reporting and Analytics

84

Contact Database

83

Mobile Optimized

83

SPAM Compliance

83

Auto-Responders

83

A/B Testing

82

Segmentation

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Customization

81

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Renato C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Entry level to mail marketing campaings

Likeliness to Recommend

7 /10

What differentiates Mailchimp from other similar products?

Limited but free version and the Audience management.

What is your favorite aspect of this product?

Contact Data base segmentation

What do you dislike most about this product?

The way they hide options to avoid being charged by updating your contact data base.

What recommendations would you give to someone considering this product?

Consider if you really are going to send the quantity of emails they are selling you on each plan.

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Transparent

Cons

  • Charges for Enhancements
  • Less Respectful
  • Vendor Friendly Policies

Alex W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

MailChimp is great for campaigns

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Overall, the email sending platform is exceptional, its interface is intuitive, making it easy to learn and use, even for those who have no prior experience in digital marketing, one of the aspects that I appreciate the most is the ability to send test emails to multiple recipients which makes it easy to obtain valuable feedback before mass sending, this feature allows you to adjust and improve the content based on the opinions received, resulting in more effective communications, additionally, the platform has a fairly large library robust. Having access to various templates and strategies has significantly optimize our marketing campaigns.

What is your favorite aspect of this product?

It is essential to have an updated list of contacts that allows us to maintain fluid communication with our clients, business partners and team members, something that MailChimp provides us with security. This practice not only makes it easier to track our interactions, it also strengthens the long-term relationships, in addition it is important to offer the functionalities mentioned above at a competitive price, this will ensure that the services are accessible and attractive to new and old users, thus promoting their loyalty and satisfaction, on the other hand it's essential to provide detailed info about the performance of our campaigns.

What do you dislike most about this product?

It would be highly beneficial if the tool or campaign manager we use could offer the option to configure an annual or even longer schedule, which would allow us to plan ahead and better manage our time, it would also be ideal to be able to mark exceptions for days important holidays in a simple way, thus avoiding sending newsletters at inappropriate times, and I have noticed that the "Keep me logged in" function on the platform does not seem to be working correctly, at least in my case, and this functionality is crucial for facilitate continuous access without the need to return to enter credentials repeatedly, which can be frustrating.

What recommendations would you give to someone considering this product?

Normally, if you have a large audience that requires inclusion or exclusion, it can be difficult to track in Mailchimp, but if you have some knowledge of this type of programs, there is no problem, this software can facilitate better segmentation and organization of data, allowing a more efficient monitoring and ensuring the necessary confidentiality in sensitive situations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel A.

  • Role: Sales Marketing
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product, seamless use and delivery

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp offer easy guides and tips to help users navigate their interface

What is your favorite aspect of this product?

Easy customization of available templates and incorporation of brand materials

What do you dislike most about this product?

The data format during importation is too rigid, sometimes not every data will be available in the format and there should be room for data importation in any format available to me.

What recommendations would you give to someone considering this product?

I highly recommend mailchimp for email marketing, it has easy integration with other marketing automation software and its very affordable to manage a large customer

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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