MailerLite Customer Reviews 2025 | SoftwareReviews

MailerLite

Composite Score

8.8 /10

CX Score

9.0 /10

70 Reviews Write a Review

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What is MailerLite?

MailerLite is an easy to use email marketing solution that helps to create advanced email marketing campaigns with features like automation, landing pages and surveys. It provides you with digital marketing tools to grow your audience faster and drive revenue smarter.

Company Details

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Awards & Recognition

MailerLite won the following awards in the Email Marketing category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

12 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

MailerLite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MailerLite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MailerLite?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Auto-Responders

Email Delivery

Segmentation

A/B Testing

Email Templates

Dynamic Content

Campaign Management

Mobile Optimized

Contact Database

Content Authoring

Basic Reporting and Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

MailerLite Reviews

Oumarou S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Lite but powerful

Likeliness to Recommend

9 /10

What differentiates MailerLite from other similar products?

Mailer is different in the pricing and custommer support

What is your favorite aspect of this product?

it ease of use and efficiency

What do you dislike most about this product?

nothing. i love everything so far

What recommendations would you give to someone considering this product?

do not hesitate

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Kaushal A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

A perfect solution for email campaigns

Likeliness to Recommend

10 /10

What differentiates MailerLite from other similar products?

This tool has an Awesome Layout! I can easily create a campaign by dragging and dropping elements like images, text, buttons, etc. It is a super user-friendly tool.

What is your favorite aspect of this product?

The best thing I like about this software is the Campaign builder. The user experience is awesome, even a naive user can create a template for campaign.

What do you dislike most about this product?

As per the current subscription plan, a free user can send a campaign to only 1000 users. It should be between 1500 - 2000 users.

What recommendations would you give to someone considering this product?

Campaigns are a key part of marketing. And Mailerlite is the perfect fit.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gabor Aviana G.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Manage your campaigns smoothly with MailerLite

Likeliness to Recommend

9 /10

What differentiates MailerLite from other similar products?

Mailer Lite is a marketing platform which enable us to keep growing our audience by helping us to send the perfect messages at the right time and place. It helps us to communicate effectively through e-mail and SMS marketing and chats. It helps us to build strong relationships by tracking all customer details at one place. It helps us to create more targeted visitor experience with the help of dedicated pages for each of our campaigns. With the help of Mailer Lite we can make our campaigns even better as we text, experiment and streamline our emails to be as effective as possible.

What is your favorite aspect of this product?

Mailer Lite is a simple, effective as well as free email newsletter software that does the true job. Also, they have an excellent free plan and even have on paid plans, it is cheaper than their competitors. It helps to track our results by monitoring our campaigns through campaign reports, surveys and open locations.

What do you dislike most about this product?

They need to work on process of creating campaigns as it sometimes become clunky to create them.

What recommendations would you give to someone considering this product?

I would recommend Mailer Lite because with all the features one can expect, Mailer Lite is certainly worth its salt. We found this email tool easy to use and easy to set up.

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

MailerLite

What is MailerLite?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

MailerLite Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love MailerLite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Email Delivery The ability to send email to large number of recipients at-scale.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

MailerLite Reviews

Oumarou S.

Lite but powerful

Likeliness to Recommend

Pros

Kaushal A.

A perfect solution for email campaigns

Likeliness to Recommend

Pros

Gabor Aviana G.

Manage your campaigns smoothly with MailerLite

Likeliness to Recommend

Pros

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Feature Ratings

Auto-Responders

Email Delivery

Segmentation

A/B Testing

Email Templates

Dynamic Content

Campaign Management

Mobile Optimized

Contact Database

Content Authoring

Basic Reporting and Analytics

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support