Manychat Logo
Manychat Logo
ManyChat

Manychat

Composite Score
8.2 /10
CX Score
8.3 /10
Manychat
8.2 /10

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details


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Awards & Recognition

Manychat won the following awards in the Chatbots category

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Leads Generation

86

Scheduled Availability

83

Learning and Adaptability

83

Voice or Text Input

82

Knowledgebase

81

Integration With CRM

81

Workflow Processing

80

Personalized Service

79

Application Programming Interface

79

Translation

79

Multi-channel

78

Vendor Capability Ratings

Average 82

Ease of Customization

86

Quality of Features

85

Ease of Implementation

84

Breadth of Features

84

Business Value Created

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

Manychat Reviews

Tomas E.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Making a business out of it

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

They are the top 1 in the market. The software to trust. The most reliable one and having the best human team behind.

What is your favorite aspect of this product?

The capability to create new opportunities for business.

What do you dislike most about this product?

As any growing company and industries, sometimes is hard to follow up with all the details.

What recommendations would you give to someone considering this product?

Do not think about it, try it, and you will never stop using it.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Joseph M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Excellent Chatbot Platform."

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Unlike competing tools, this one has a straightforward and user-friendly interface.

What is your favorite aspect of this product?

-Manychat has one of the best user interfaces for chatbot marketing, making it simple for anyone to develop a bot to promote their business or service. -Many prefabricated layouts are available to meet the needs of various businesses, including gyms, restaurants, spas, online retailers, health and beauty service providers, real estate agencies, etc. Fantastic feature: catching and releasing a large number of chats at once. You can quickly and easily connect Button to your site, check it out, and even sell products through PayPal with it.

What do you dislike most about this product?

I've realized that Manychat has a flaw in its chatbot prototype several times when using it. Compatible with Facebook's Messenger without any issues. Another thing is that they demand one thousand contacts on the free plan. However, this is not the case; even after adding only 15–20 contacts, you will be informed that your inbox is full and you must update your strategy.

What recommendations would you give to someone considering this product?

If you want the best possible user experience, I highly recommend this program.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Shingo N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great Product!

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Its learning and adaptability is great

What is your favorite aspect of this product?

Integrates well with CRM Ease of use

What do you dislike most about this product?

The company should add more service assistants for fast response to issues.

What recommendations would you give to someone considering this product?

This tool helps your company with conversational marketing. It is also used as a platform when iinteracting with clients and fellow colleagues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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