Manychat Logo
Manychat Logo
ManyChat

Manychat

Composite Score
8.2 /10
CX Score
8.3 /10
Manychat
8.2 /10

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details


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Awards & Recognition

Manychat won the following awards in the Chatbots category

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Leads Generation

86

Scheduled Availability

83

Learning and Adaptability

83

Voice or Text Input

82

Knowledgebase

81

Integration With CRM

81

Workflow Processing

80

Personalized Service

79

Application Programming Interface

79

Translation

79

Multi-channel

78

Vendor Capability Ratings

Average 82

Ease of Customization

86

Quality of Features

85

Ease of Implementation

84

Breadth of Features

84

Business Value Created

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

Manychat Reviews

Ephy K.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great product with great usability!!

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Amazing customer support

What is your favorite aspect of this product?

It is so easy to create chatbots

What do you dislike most about this product?

Integrating with other CRM software is a bit challenging

What recommendations would you give to someone considering this product?

The product is very easy to use. The support team is responsive and ready to assist.

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Caring

Nora O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

More Thank Just a Chatbot Software

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Besides being an effective chatbot software, ManyChat also offers great SMS marketing and marketing automation features making it unbeatable when compared to its competitors.

What is your favorite aspect of this product?

I like the ease of setting up ManyChat The software is customizable and cost effective It makes SMS marketing easy Great marketing automation features

What do you dislike most about this product?

No negative effects for the time I have used ManyChat

What recommendations would you give to someone considering this product?

I recommend ManyChat as it has proved to be important more so in marketing besides being a good chatbot

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Saves Time

Banice G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

My Experience With ManyChat

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Comes with many features and not just chatbot features - SMS Marketing and Marketing automation features

What is your favorite aspect of this product?

I like the SMS marketing features It is a great chatbot for business It makes marketing automation easy

What do you dislike most about this product?

Well, I haven't had problems with ManyChat

What recommendations would you give to someone considering this product?

I recommend ManyChat as it never disappoints. It is multipurpose and makes marketing easy

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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