Manychat Logo
Manychat Logo
ManyChat

Manychat

Composite Score
8.2 /10
CX Score
8.3 /10
Manychat
8.2 /10

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Manychat won the following awards in the Chatbots category

Filter By

Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Leads Generation

86

Scheduled Availability

83

Learning and Adaptability

83

Voice or Text Input

82

Knowledgebase

81

Integration With CRM

81

Workflow Processing

80

Personalized Service

79

Application Programming Interface

79

Translation

79

Multi-channel

78

Vendor Capability Ratings

Average 82

Ease of Customization

86

Quality of Features

85

Ease of Implementation

84

Breadth of Features

84

Business Value Created

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

Manychat Reviews

Mohamed J.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great no code chatbot solution !

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

The ease of use and the knowledge base available thanks to tutorial videos that helped me a lot !

What is your favorite aspect of this product?

It is very easy to design workflows that impacts your business effectively and positvely !

What do you dislike most about this product?

It is not very performant in terms of dashoards and analytics.

What recommendations would you give to someone considering this product?

Very good tool for digital marketers and agencies that don't have coding skills and don't want to be reliable on IT service.

Pros

  • Inspires Innovation
  • Caring
  • Saves Time
  • Respectful

Kevin A.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

You can't be 100% All the Time. This Helps

Likeliness to Recommend

8 /10

What differentiates Manychat from other similar products?

I find that its free version really makes it easy to use and figure out something confusing.

What is your favorite aspect of this product?

I like how easy it is to use and the customization I can have.

What do you dislike most about this product?

I dislike that the features can't quite work with other software that I wanted to work.

What recommendations would you give to someone considering this product?

I would stick to making sure you actually need this. I found that sometimes in some businesses you don't actually need this.

Pros

  • Reliable
  • Caring
  • Helps Innovate
  • Trustworthy

Moses T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Good product but steep learning curve.

Likeliness to Recommend

8 /10

What differentiates Manychat from other similar products?

It is linked and highly recommended by Facebook which is why we made the decision

What is your favorite aspect of this product?

It is very versatile in nature and have alot of use case.

What do you dislike most about this product?

It had a steep learning curve for implementation

What recommendations would you give to someone considering this product?

The cost is very reasonable however there is a learning curve to it (hence it adds up employee or external vendor cost)

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Caring

Cons

  • Vendor's Interest First
  • Under Delivered

Most Popular Manychat Comparisons