Manychat Logo
Manychat Logo
ManyChat

Manychat

Composite Score
8.2 /10
CX Score
8.3 /10
Manychat
8.2 /10

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details


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Awards & Recognition

Manychat won the following awards in the Chatbots category

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Leads Generation

86

Scheduled Availability

83

Learning and Adaptability

83

Voice or Text Input

82

Knowledgebase

81

Integration With CRM

81

Workflow Processing

80

Personalized Service

79

Application Programming Interface

79

Translation

79

Multi-channel

78

Vendor Capability Ratings

Average 82

Ease of Customization

86

Quality of Features

85

Ease of Implementation

84

Breadth of Features

84

Business Value Created

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

Manychat Reviews

Jennifer L.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2021

Manychat has automated FB Messenger marketing

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

Manychat connect aith multiple platforms that makes it easy to reach a lot of clients via SMS and Emails. The cost is a bit reliable compared to other programs.

What is your favorite aspect of this product?

Manychat has improved SEO of our FB page aince it automates emails and SMS that help attract leads.

What do you dislike most about this product?

I have not yet discovered any drawback while using Manychat to campaign our brand on Facebook.

What recommendations would you give to someone considering this product?

It can be hectic to reach a lump sum of contacts via email or SMS, that's why I would advise them to try Manychat.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard Y.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use

Likeliness to Recommend

8 /10

What differentiates Manychat from other similar products?

this is a good tool for non programmers who want chatbot functionality.

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

extent of features

What recommendations would you give to someone considering this product?

if your a non-programmer this is the way to go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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