Maximizer

Maximizer CRM

Composite Score

6.6 /10

CX Score

6.7 /10

35 Reviews Write a Review

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In Partnership With SelectHub

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What is Maximizer CRM?

How well do you know your customers? Imagine having a single place to track and share everything you know about each one; from their history and interests, to all your communications, documents and more. MaximizerCRM gives you the tools to drive satisfaction, loyalty and customer champions.

Company Details

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Awards & Recognition

Maximizer CRM won the following awards in the Customer Relationship Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Maximizer CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Maximizer CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Maximizer CRM?

17% Negative

5% Neutral

78% Positive

Pros

Acts with Integrity
Respectful
Transparent
Fair

Cons

Under Delivered
Slower Product Innovation

Feature Ratings

Average 75

Sales Management

Activity and Workflow Management

Collaboration

Customer Service Management

Account and Contact Management

Analytics and Reporting

Lead Management

Mobile

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 71

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Maximizer CRM Reviews

Stanley F.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Used it happily for years.

Likeliness to Recommend

10 /10

What differentiates Maximizer CRM from other similar products?

Ease of use. For me, adding new companies and contacts are major features. Also, ease of tracking calls with prospects. That's what's most important.

What do you dislike most about this product?

When preparing a letter for making a mass mailing, the editor is cumbersome. Once you know how it works, it works but it's cumbersome.

What recommendations would you give to someone considering this product?

They have a good number of local resellers. I'd would connect with one of the resellers, because they could guide you through the implementation and taking your old information and loading it into Maximizer CRM.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Paul L.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Good reliable platform that integrates well

Likeliness to Recommend

9 /10

What differentiates Maximizer CRM from other similar products?

Previous user

What is your favorite aspect of this product?

Dashboard information

What do you dislike most about this product?

Need additional details and integration

What recommendations would you give to someone considering this product?

Good platform with a long status of growth

Pros

Trustworthy
Effective Service
Client Friendly Policies
Fair

Charles Z.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Best customer employee bonding software

Likeliness to Recommend

9 /10

What differentiates Maximizer CRM from other similar products?

I have not worked with similar products in our organization.

What is your favorite aspect of this product?

I like the capability of this platform to ensure that our customers are always served at the right time. Orders from customers are attended and delivered within their stipulated time. The performance in customer data management and increased sales has been awesome.

What do you dislike most about this product?

I have not observed poor performance from the time we deployed this platform.

What recommendations would you give to someone considering this product?

I highly recommend this platform in any company for better customer relations and improved customer service delivery.

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Saves Time

Maximizer CRM

What is Maximizer CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Maximizer CRM Ratings

74 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Maximizer CRM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Maximizer CRM Reviews

Stanley F.

Used it happily for years.

Likeliness to Recommend

Pros

Paul L.

Good reliable platform that integrates well

Likeliness to Recommend

Pros

Charles Z.

Best customer employee bonding software

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Activity and Workflow Management

Collaboration

Customer Service Management

Account and Contact Management

Analytics and Reporting

Lead Management

Mobile

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement