Mediafly

Mediafly Intelligence360

Composite Score

7.1 /10

CX Score

7.4 /10

18 Reviews Write a Review

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What is Mediafly Intelligence360?

Mediafly Intelligence360 (formerly InsightSquared) helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company’s solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

Company Details

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Mediafly Intelligence360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mediafly Intelligence360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mediafly Intelligence360?

0% Negative

5% Neutral

95% Positive

Pros

Altruistic
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 78

Dashboards and Reporting

Call Analytics

Role-Based Access

Application Integration

Pipeline Visibility

Mobile Support

Artificial Intelligence Engine

Call Recording

Audio Transcription

Manager Annotation and Feedback

Conversation Coaching

Vendor Capability Ratings

Average 79

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Mediafly Intelligence360 Reviews

Sid G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Valuable service

Likeliness to Recommend

7 /10

What differentiates Mediafly Intelligence360 from other similar products?

The user interface is very interactive and engaging

What is your favorite aspect of this product?

Great set of features and design

What do you dislike most about this product?

Customer service isn't the most helpful when it comes to troubleshooting

What recommendations would you give to someone considering this product?

Great product but you will have to put in the time to learn the platform

Pros

Altruistic
Continually Improving Product
Reliable
Enables Productivity

Cons

Inhibits Innovation
Less Performance Enhancing
Less Effective Service

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Easy to implement and integrate. Great IT support

Likeliness to Recommend

7 /10

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features

Mediafly Intelligence360

What is Mediafly Intelligence360?

Company Details

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Awards & Recognition

Mediafly Intelligence360 Ratings

85 Likeliness to Recommend

1 Since last award

90 Plan to Renew

2 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mediafly Intelligence360?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Mediafly Intelligence360 Reviews

Sid G.

Valuable service

Likeliness to Recommend

Pros

Cons

Easy to implement and integrate. Great IT support

Likeliness to Recommend

Pros

Cons

1
Since last award

2
Since last award

Feature Ratings

Dashboards and Reporting

Call Analytics

Role-Based Access

Application Integration

Pipeline Visibility

Mobile Support

Artificial Intelligence Engine

Call Recording

Audio Transcription

Manager Annotation and Feedback

Conversation Coaching

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization