Mediafly Customer Reviews 2025 | Conversation Intelligence

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Mediafly

Composite Score

7.5 /10

CX Score

7.7 /10

51 Reviews Write a Review

Claim Software

What is Mediafly?

Mediafly helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company’s solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

Company Details

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Mediafly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mediafly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

97 Plan to Renew

9
Since last award

80 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mediafly?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Transparent
Altruistic
Fair

Feature Ratings

Average 81

Role-Based Access

Call Analytics

Call Recording

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Application Integration

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 81

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Sales Enablement

Score 6.9

View Mediafly in this category (opens in a new tab)

Mediafly Reviews

Kelvin G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Perfect Call Recording System

Likeliness to Recommend

9 /10

What differentiates Mediafly from other similar products?

I like ability to easily translate multiple Audio files and the easy data analytics production through the platform and easy to provide reports.

What is your favorite aspect of this product?

Amazing capabilities on roles-based access that ExecVision offers is excellent and reliable to the business.

What do you dislike most about this product?

ExecVision was easy to implement and the functionalities are perfect and easy to use even for those just getting started.

What recommendations would you give to someone considering this product?

ExecVision tools are easy to manipulate and the integration capability is the best and also the annotation functions on this platform is amazing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Garry M.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Robust, Intellectual, and Confined Software

Likeliness to Recommend

10 /10

What differentiates Mediafly from other similar products?

InsightSquared facilitates conversations analysis, which is magical in learning the trends in the consumers brain. Furthermore, InsightSquared increases the chances of taking the right marketing line, more so the global space.

What is your favorite aspect of this product?

InsightSquared has challenged the old ways of survey and polls, by establishing super authentic intelligent way in helping enterprises grow. Furthermore, InsightSquared has the dynamic power in recording calls and transcribing them for the goodness of efficient conversation.

What do you dislike most about this product?

InsightSquared helps in identifying the intellectual part of every conversation. Besides, InsightSquared strengthen the communications and the marketing scope for every enterprises.

What recommendations would you give to someone considering this product?

InsightSquared is manageable in controlling the calls and the chats that companies have. Further, InsightSquared determines the efficient line in controlling digital marketing and advanced communications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Kat L.

Role: Operations
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Versatile, Helpful, GREAT Customer Support

Likeliness to Recommend

10 /10

What differentiates Mediafly from other similar products?

The ease of integration from Bullhorn and customization. Their Support is top notch, second to none.

What is your favorite aspect of this product?

Customer Support - they are timely and efficient. If you are in a pinch and need them to do something for you, they will. If you'd prefer to learn to do it yourself, they will show you. They don't charge extra for training.

What do you dislike most about this product?

Dashboards can be difficult to build and it's too much information for most of our end users. It does take some administrative work to get a report or dashboard built.

What recommendations would you give to someone considering this product?

I can only speak to the Legacy platform, to be discontinued for 2022, but I would recommend gathering the reports and KPIs you use and making sure the data can be pulled in from your existing ATS, particularly if you are not utilizing Bullhorn.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mediafly

What is Mediafly?

Company Details

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Awards & Recognition

Mediafly Ratings

87 Likeliness to Recommend

3 Since last award

97 Plan to Renew

9 Since last award

80 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Mediafly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Enablement

Mediafly Reviews

Kelvin G.

Perfect Call Recording System

Likeliness to Recommend

Pros

Garry M.

Robust, Intellectual, and Confined Software

Likeliness to Recommend

Pros

Kat L.

Versatile, Helpful, GREAT Customer Support

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

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Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Application Integration

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Audio Transcription

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