Messages XR Logo
Messages XR Logo
Finalsite

Messages XR

Composite Score
6.8 /10
CX Score
6.9 /10
Category
Messages XR
6.8 /10

What is Messages XR?

Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.

Company Details


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Awards & Recognition

Messages XR won the following awards in the Emergency Notification category

Messages XR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Messages XR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

4
Since last award

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Messages XR?

2% Negative
18% Neutral
80% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Feature Ratings

Average 80

Location-Based Notification

92

Message Status Reporting

88

Single Sign-On (SSO)

84

Multi-Channel Mass Notification

82

Contact Information Encryption

82

Distribution Lists

81

Scheduled Messaging

80

Weather Alert

80

Multi-Language Support

79

Conference Call Support

79

Sequential Processing

78

Vendor Capability Ratings

Average 77

Ease of Implementation

80

Quality of Features

79

Breadth of Features

78

Vendor Support

77

Ease of IT Administration

77

Availability and Quality of Training

77

Usability and Intuitiveness

77

Ease of Data Integration

76

Ease of Customization

76

Business Value Created

75

Product Strategy and Rate of Improvement

73

Messages XR Reviews

Sam C.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Blackboard keeps people informed!

Likeliness to Recommend

9 /10

What differentiates Messages XR from other similar products?

Blackboard is special because it offers many mass notification features, such as voice recordings, translation, texts, phone calls, and voicemails. It integrates well with other Blackboard products, such as the Blackboard website and app. We can easily use Blackboard to send push notifications to users with the mobile app, and all the information can also be accessed at a later time through the app.

What is your favorite aspect of this product?

My favorite aspect of the product is the ability to quickly select different groups of people to send the same message to. Rather than having to copy-and-paste the same information for each group, I can simply select all applicable checkboxes. I also like how notifications can be scheduled; this greatly improves our efficiency.

What do you dislike most about this product?

The one thing that I've found difficult with Blackboard is the ability to keep our lists up-to-date and contact information relevant. There have been difficulties with syncing, but that's also not entirely Blackboard's fault.

What recommendations would you give to someone considering this product?

I strongly recommend this product. It is essential, especially for emergencies or when your community speaks more than one language. If you are already using other Blackboard products elsewhere, this is a no-brainer to add on to your package.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client's Interest First

Kristin W.

  • Role: Public Sector
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Blackboard Mass Notifications is a great tool!

Likeliness to Recommend

9 /10

What differentiates Messages XR from other similar products?

I'm not sure what the differences are

What is your favorite aspect of this product?

The ability to contact students in case of an emergency

What do you dislike most about this product?

Training of new staff

What recommendations would you give to someone considering this product?

Research the product and make sure it meets the needs of your organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer M.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2020

Positive feedback from end users

Likeliness to Recommend

9 /10

What differentiates Messages XR from other similar products?

Easy for all levels of stakeholders

What is your favorite aspect of this product?

Little or no IT issues

What do you dislike most about this product?

no real issues have surfaced thus far

What recommendations would you give to someone considering this product?

Seemless implementation and support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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