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What is Messages XR?
Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
75 Likeliness to Recommend
4
Since last award
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Messages XR?
Pros
- Enables Productivity
- Reliable
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Location-Based Notification
Message Status Reporting
Single Sign-On (SSO)
Multi-Channel Mass Notification
Contact Information Encryption
Distribution Lists
Scheduled Messaging
Weather Alert
Multi-Language Support
Conference Call Support
Sequential Processing
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Messages XR Reviews
Stevie K.
- Role: Operations
- Industry: Government
- Involvement: End User of Application
Submitted Apr 2020
Implementation ok, great once established
Likeliness to Recommend
What differentiates Messages XR from other similar products?
N/A - this is the first product like it I've used but it has been easy.
What is your favorite aspect of this product?
I like how it is easy to automate processes.
What do you dislike most about this product?
There was a steep learning curve when I first started using it.
What recommendations would you give to someone considering this product?
Get training or watch tutorials before starting to do anything.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kevin H.
- Role: Operations
- Industry: Energy
- Involvement: Vendor Management and Renewal
Submitted Apr 2020
Easy to use but a hassle to set up
Likeliness to Recommend
What differentiates Messages XR from other similar products?
The service team is very helpful
What is your favorite aspect of this product?
The GUI is very nice
What do you dislike most about this product?
The licensing cost
What recommendations would you give to someone considering this product?
Try it out
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Sarah S.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2020
Fantastic product
Likeliness to Recommend
What differentiates Messages XR from other similar products?
Capacity of notifications
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
Consult with many users for opinions
Pros
- Reliable
- Effective Service
- Saves Time
- Security Protects
Please tell us why you think this review should be flagged.
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