Messages XR Logo
Messages XR Logo
Finalsite

Messages XR

Composite Score
6.8 /10
CX Score
6.9 /10
Category
Messages XR
6.8 /10

What is Messages XR?

Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.

Company Details


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Awards & Recognition

Messages XR won the following awards in the Emergency Notification category

Messages XR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Messages XR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

4
Since last award

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Messages XR?

2% Negative
18% Neutral
80% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Feature Ratings

Average 80

Location-Based Notification

92

Message Status Reporting

88

Single Sign-On (SSO)

84

Multi-Channel Mass Notification

82

Contact Information Encryption

82

Distribution Lists

81

Scheduled Messaging

80

Weather Alert

80

Multi-Language Support

79

Conference Call Support

79

Sequential Processing

78

Vendor Capability Ratings

Average 77

Ease of Implementation

80

Quality of Features

79

Breadth of Features

78

Vendor Support

77

Ease of IT Administration

77

Availability and Quality of Training

77

Usability and Intuitiveness

77

Ease of Data Integration

76

Ease of Customization

76

Business Value Created

75

Product Strategy and Rate of Improvement

73

Messages XR Reviews

Stevie K.

  • Role: Operations
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Implementation ok, great once established

Likeliness to Recommend

9 /10

What differentiates Messages XR from other similar products?

N/A - this is the first product like it I've used but it has been easy.

What is your favorite aspect of this product?

I like how it is easy to automate processes.

What do you dislike most about this product?

There was a steep learning curve when I first started using it.

What recommendations would you give to someone considering this product?

Get training or watch tutorials before starting to do anything.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Kevin H.

  • Role: Operations
  • Industry: Energy
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2020

Easy to use but a hassle to set up

Likeliness to Recommend

8 /10

What differentiates Messages XR from other similar products?

The service team is very helpful

What is your favorite aspect of this product?

The GUI is very nice

What do you dislike most about this product?

The licensing cost

What recommendations would you give to someone considering this product?

Try it out

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sarah S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Messages XR from other similar products?

Capacity of notifications

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Consult with many users for opinions

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Security Protects

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