Messages XR Logo
Messages XR Logo
Finalsite

Messages XR

Composite Score
6.8 /10
CX Score
6.9 /10
Category
Messages XR
6.8 /10

What is Messages XR?

Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.

Company Details


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Awards & Recognition

Messages XR won the following awards in the Emergency Notification category

Messages XR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Messages XR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

4
Since last award

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Messages XR?

2% Negative
18% Neutral
80% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Feature Ratings

Average 80

Location-Based Notification

92

Message Status Reporting

88

Single Sign-On (SSO)

84

Multi-Channel Mass Notification

82

Contact Information Encryption

82

Distribution Lists

81

Scheduled Messaging

80

Weather Alert

80

Multi-Language Support

79

Conference Call Support

79

Sequential Processing

78

Vendor Capability Ratings

Average 77

Ease of Implementation

80

Quality of Features

79

Breadth of Features

78

Vendor Support

77

Ease of IT Administration

77

Availability and Quality of Training

77

Usability and Intuitiveness

77

Ease of Data Integration

76

Ease of Customization

76

Business Value Created

75

Product Strategy and Rate of Improvement

73

Messages XR Reviews

Danielle L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2020

Fantastic product! Great overall look! Definitely!

Likeliness to Recommend

1 /10

What differentiates Messages XR from other similar products?

The ability to easily analyze the data via web sources is critical.

What is your favorite aspect of this product?

Honestly, it’s format is very user friendly. Easy on the eyes.

What do you dislike most about this product?

I wish it was cheaper and gave prompts for basic communication

What recommendations would you give to someone considering this product?

Contact tech support, they are very knowledgeable and can show you the most actually used areas of the product.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Less Transparent
  • Less Generous
  • Leverages Incumbent Status

Elizabeth K.

  • Role: C-Level
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2020

Offers a unique product for educators!

Likeliness to Recommend

9 /10

What differentiates Messages XR from other similar products?

Specifically designed for educators to communicate with students and staff.

What is your favorite aspect of this product?

Immediate and last minute updates between teachers and students made possible.

What do you dislike most about this product?

High cost for a small business owner!

What recommendations would you give to someone considering this product?

Make sure the IT and Customer Care Team understands your needs for individual customization.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Vendor Friendly Policies

Khaliah J.

  • Role: Operations
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Great product

Likeliness to Recommend

10 /10

What differentiates Messages XR from other similar products?

Communication and interaction capabilities

What is your favorite aspect of this product?

Features and email group capabilities

What do you dislike most about this product?

Nothing is disliked

What recommendations would you give to someone considering this product?

Great product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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