Microsoft Exchange Online Protection Logo
Microsoft Exchange Online Protection Logo
Microsoft Corporation

Microsoft Exchange Online Protection

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Microsoft Exchange Online Protection
8.2 /10

What is Microsoft Exchange Online Protection?

Guard against spam and malware, maintain email access during and after emergencies, and simplify administration of messaging environments with help from Exchange Online Protection deployed across a global network of data centers.

Company Details


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Awards & Recognition

Microsoft Exchange Online Protection won the following awards in the Cloud Email Security category

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Microsoft Exchange Online Protection Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Exchange Online Protection.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Exchange Online Protection?

9% Negative
8% Neutral
83% Positive

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Transparent
  • Includes Product Enhancements

Feature Ratings

Average 87

Tagging

92

O365 integration

88

Email Account Protection

87

Anti-Spoofing Protection

87

User Flagging of Suspicious Emails

87

Phishing Protection

86

Administrator Dashboard and Reporting

85

Managed Services Offering

84

Artificial Intelligence / Machine Learning

84

Data Loss Prevention

82

Bulk Remediation

82

Vendor Capability Ratings

Average 81

Ease of IT Administration

88

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

82

Ease of Data Integration

82

Ease of Customization

81

Breadth of Features

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Vendor Support

70

Microsoft Exchange Online Protection Reviews

Chintan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Solid email security, but limited customization

Likeliness to Recommend

7 /10

What differentiates Microsoft Exchange Online Protection from other similar products?

Microsoft Exchange Online Protection (EOP) stands out due to its seamless integration with Microsoft 365, providing built-in email security without extra configurations. It offers multi-layered protection against spam, phishing, and malware using real-time threat intelligence. With an easy-to-use dashboard, automated updates, and cost-effective pricing, EOP ensures reliable and hassle-free email security.

What is your favorite aspect of this product?

its seamless integration with Microsoft 365. Unlike third-party solutions that require extra setup and maintenance, EOP works natively within the Microsoft ecosystem, making email security feel effortless. It automatically filters out threats like spam, phishing, and malware without disrupting normal email flow, all while being managed from a single, user-friendly dashboard. It’s efficient, reliable, and doesn’t require constant tweaking—just set it up and let it do its job.

What do you dislike most about this product?

One of the biggest drawbacks of Microsoft Exchange Online Protection (EOP) is its lack of advanced customization compared to third-party security solutions. While it does a solid job filtering spam and malware, the level of control over filtering rules and threat response can feel limited, especially for businesses with complex security needs. Some users also report false positives, where legitimate emails get caught in the spam filter, requiring manual intervention. Additionally, the reporting and analytics, while functional, could be more detailed and user-friendly.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Exchange Online Protection (EOP), fine-tune the filtering settings to reduce false positives and enhance security. Regularly check the quarantine folder and reports to ensure important emails aren't blocked. For stronger protection, consider pairing it with Microsoft Defender for Office 365.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Fair

Avnish K.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Nice thing to use, please go through

Likeliness to Recommend

6 /10

What differentiates Microsoft Exchange Online Protection from other similar products?

It's a better version than others

What is your favorite aspect of this product?

It's compatible easily accessible and widely used

What do you dislike most about this product?

Almost everything

What recommendations would you give to someone considering this product?

Yes definitely

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Effective Service

Cons

  • Security Frustrates
  • Less Efficient Service
  • Less Generous

Shivam K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Good Protection, but Could Be More User-Friendly

Likeliness to Recommend

9 /10

What differentiates Microsoft Exchange Online Protection from other similar products?

EOP is tightly integrated with Microsoft 365 and other Microsoft services, providing seamless protection for users who operate within this ecosystem. This tight integration allows for streamlined management and a consistent user experience across Microsoft platforms.

What is your favorite aspect of this product?

The Exchange Admin Center offers a user-friendly interface for managing EOP, making it easier for administrators to configure and monitor email security.

What do you dislike most about this product?

Some users find that EOP lacks the flexibility to create highly customized rules and policies. This can be a drawback for organizations with specific security requirements.

What recommendations would you give to someone considering this product?

Determine if you primarily use Microsoft 365 or if you have a mix of third-party applications. Ensure that EOP integrates seamlessly with your existing infrastructure and other security tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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