Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Security

86

Mobility

85

Drag and Drop Design

84

Field Configuration and Customization

83

Electronic Signatures

82

Workflow Automation

82

Data Analysis and Survey Function

81

APIs and Integration

80

Version Management

80

State Transformation

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Vendor Support

81

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Microsoft Forms Reviews

Evan S.

  • Role: Consultant
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Solid product

Likeliness to Recommend

4 /10

What differentiates Microsoft Forms from other similar products?

It's very customizable and can integrate with other Microsoft platforms

What is your favorite aspect of this product?

I enjoy the microsoft brand

What do you dislike most about this product?

It is not the best on mobile

What recommendations would you give to someone considering this product?

It is worth weighing against other competitors

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Acts with Integrity

Tony M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Intuitive, easy to use multi-faceted product

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Natural Integration with Microsoft Suite of products, ease of use and intuitive user interface, good reporting capabilities, accessible via all form factors (mobile, desktop, tablet). Good customization features as well

What is your favorite aspect of this product?

Customization capabilities, integration with Microsoft product suite

What do you dislike most about this product?

That it opens a new tab whenever to click into a survey/form and take an action. Can easily end up with 6-10 tabs open while working in it.

What recommendations would you give to someone considering this product?

Naturally, one should compare to Google Forms to see which approach is preferred. In my opinion, MS Forms is a much stronger product with the added benefit of seamlessly integrating into the rest of the MS product suite, if you are already leveraging those applications.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jack H.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Microsoft Forms is super simple to use

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Integration with power automate allows you to have a nice flow of data throughout the MS application suite.

What is your favorite aspect of this product?

Simple and easy to use. It’s intuitive which means that it’s easy for us to roll out and for colleagues to use independently. It provides a quick, business approved, solution for collecting non sensitive data.

What do you dislike most about this product?

There’s some limitations on customisation. It’s also missing some of the features that its competitors have such as setting form limits and certain question types.

What recommendations would you give to someone considering this product?

Definitely worth it - particularly if you are already a Microsoft Suite user as it has great integration options with Power Automate and Excel.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Vendor's Interest First

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