Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Trustworthy
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Security

87

Mobility

86

Field Configuration and Customization

84

Drag and Drop Design

84

Electronic Signatures

83

Workflow Automation

83

Data Analysis and Survey Function

81

State Transformation

81

APIs and Integration

81

Version Management

81

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

Valerie I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

I highly recommend this product

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

It is unique

What is your favorite aspect of this product?

I have no favorite

What do you dislike most about this product?

I have no dislikes

What recommendations would you give to someone considering this product?

A very good product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prakriti B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

easy to use and report out

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

works well with our workflow

What is your favorite aspect of this product?

easy to use- anyone on our team can make and send surverys

What do you dislike most about this product?

nothing- for what we need it for and the price we pay, its great!

What recommendations would you give to someone considering this product?

if you have a Microsoft workspace- I really recommend

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Simone I.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

User-Friendly tool for creating and publish forms

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

The platform offers an intuitive interface and it seamlessly integrates with other Microsoft 365 applications like Excel and SharePoint, Microsoft Forms has also strict security and privacy standards, ensuring data protection and compliance with our policies.

What is your favorite aspect of this product?

The ability to generate an embed code or publish live forms, linking or embedding them quickly with an existing website.

What do you dislike most about this product?

The customization of the forms although easy and possible in many aspects is not complete and the final layout is very static with no great possibility to change the look and feel.

What recommendations would you give to someone considering this product?

Use the tool to quickly create forms that do not require complicated integrations with data repositories, consider the possibility of connecting the tool via API to existing applications. Assess whether the level of customization is sufficient.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Generous Negotitation

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