Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Trustworthy
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Security

87

Mobility

86

Field Configuration and Customization

84

Drag and Drop Design

84

Electronic Signatures

83

Workflow Automation

83

Data Analysis and Survey Function

81

State Transformation

81

APIs and Integration

81

Version Management

81

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

Keitumetse Kgomotso M.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Free access and easy to use

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Ease of use, the functionality of the software

What is your favorite aspect of this product?

The fact that it’s free to use and you get real time analytics without needing to leave the form

What do you dislike most about this product?

We do a lot of customer feedback and we want them to rank and have detailed options which Google forms don’t provide

What recommendations would you give to someone considering this product?

Use it for feedback loops to get view without invading privacy

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Paula C.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

i like it's ability to save forms offline.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

It has good user interface.

What is your favorite aspect of this product?

Technical support is my least favorite.

What recommendations would you give to someone considering this product?

Forms are easy to create and edit with Microsoft forms

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Includes Product Enhancements

Carlos E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Very useful for data collection.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

You can collect data, conduct surveys, or test knowledge. Allows you to create customizable forms and questionnaires. Provides a variety of question formats, including multiple choice, text, grade, and date. It offers the ability to alter the visual style of shapes by using color combinations and themes.

What is your favorite aspect of this product?

I enjoy using Microsoft Forms. With the ability to export data to Excel, I can examine findings and see real-time statistics and graphs. Branching logic can be configured to allow questions to vary dynamically depending on the user's prior responses.

What do you dislike most about this product?

It is less adaptable for forms with complex circumstances, despite having branching logic.

What recommendations would you give to someone considering this product?

I suggest using Microsoft Forms. Its user-friendly design and straightforward interface let you develop forms without any technical expertise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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