Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
95%
Strategy & Innovation:
89%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

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1% Negative
2% Neutral
97% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 81

Role and User Management

85

Branching and Logic

84

Templates & Question Library

83

Questionnaire Design/Survey Builder

83

Mobile Support

81

Customizable Branding

81

Collaboration

80

Data Analysis and Visualization

78

Multi-Channel Distribution

78

APIs and Integration

78

Multi-Media Support

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Availability and Quality of Training

84

Ease of Customization

83

Ease of IT Administration

82

Vendor Support

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Breadth of Features

79

Microsoft Forms Reviews

Tony M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Intuitive, easy to use multi-faceted product

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Natural Integration with Microsoft Suite of products, ease of use and intuitive user interface, good reporting capabilities, accessible via all form factors (mobile, desktop, tablet). Good customization features as well

What is your favorite aspect of this product?

Customization capabilities, integration with Microsoft product suite

What do you dislike most about this product?

That it opens a new tab whenever to click into a survey/form and take an action. Can easily end up with 6-10 tabs open while working in it.

What recommendations would you give to someone considering this product?

Naturally, one should compare to Google Forms to see which approach is preferred. In my opinion, MS Forms is a much stronger product with the added benefit of seamlessly integrating into the rest of the MS product suite, if you are already leveraging those applications.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Subrahmanyam S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Versatile Collaboration Tool

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Seamless Integration with Microsoft Ecosystem: Microsoft Forms seamlessly integrates with other Microsoft 365 (formerly Office 365) applications like Excel, SharePoint, and Teams. This integration offers a cohesive experience and easy data transfer between various Microsoft tools. User-Friendly Interface: Microsoft Forms provides an intuitive and user-friendly interface that allows users to create surveys and quizzes quickly and easily, even for those with minimal technical expertise.

What is your favorite aspect of this product?

Real-Time Response Tracking: With Microsoft Forms, users can track responses in real-time, view summary data, and analyze results with built-in analytics, enhancing data-driven decision-making. Customizable Themes: Users can customize the appearance of their forms with a range of themes, colors, and images, allowing for brand alignment and personalization.

What do you dislike most about this product?

Limited Customization: Some users find the customization options limited, especially regarding form layout and design. They may prefer more extensive branding and layout customization features. Advanced Features: Users looking for more advanced survey features, such as advanced question logic, complex conditional branching, or advanced reporting options, may find Microsoft Forms lacking compared to specialized survey tools.

What recommendations would you give to someone considering this product?

Branching Logic: Microsoft Forms supports branching logic, where the form adapts based on the respondents' answers, offering a personalized survey experience. Mobile Accessibility: Microsoft Forms is accessible on mobile devices, ensuring respondents can participate in surveys from anywhere with internet access. Built-in Accessibility Features: Microsoft Forms includes accessibility features, such as screen reader support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Marjan H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing Choice For Data Collection And Survey.

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms is the ideal tool for quickly creating and distributing surveys and feedback forms. This software allows me to build interactive assignments and quizzes. It enables me to include various question types and generate registration forms with Microsoft Forms. It integrates seamlessly with other Microsoft products. I like that consumers do not need a Microsoft account to fill out the form. Microsoft Forms allows me to completely customize the layout while also providing several options to help the user fill out the form simply. Also, after obtaining data, I prefer the analytical capabilities provided by Microsoft Forms.

What is your favorite aspect of this product?

Microsoft Forms’ features are remarkable. Users may transmit data and communicate with others using Excel and Teams because of seamless integration. Furthermore, it provides strong security measures, such as safe data storage. Because of this, forms are unique. I can include questions in a variety of formats, such as asking users to react by submitting a photo file or using a rating system. It is really simple to construct a form and save the results. Furthermore, the results can be simply put into an automated flow with Microsoft Power Automate. Microsoft Forms is the best and most user-friendly tool.

What do you dislike most about this product?

Microsoft Forms is a web-based program that does not support mobile phones and has no Microsoft apps. The biggest downside of these MS Forms is that there is no option for preserving draughts. MS Forms offers fewer capabilities and alternatives for transferring user data.

What recommendations would you give to someone considering this product?

Microsoft Forms are extremely handy for conducting surveys and data collection. The feature I appreciate best is the ability to share forms through QR codes, which is useful when doing large-scale surveys. I can access it via mobile, desktop, tablet, and so on. I also enjoy the form’s interface. They are more secure, and we can quickly collect and transfer data across them. Microsoft forms, in my opinion, are strong and simple to understand, and they support end-to-end encryption.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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