Microsoft Corporation

Microsoft Forms

Composite Score

8.8 /10

CX Score

9.2 /10

127 Reviews Write a Review

Claim Software

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative

2% Neutral

97% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 81

Role and User Management

Branching and Logic

Templates & Question Library

Questionnaire Design/Survey Builder

Mobile Support

Customizable Branding

Collaboration

Data Analysis and Visualization

Multi-Channel Distribution

APIs and Integration

Multi-Media Support

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Also Featured in...

Online Forms

Score 8.8

View Microsoft Forms in this category (opens in a new tab)

Microsoft Forms Reviews

Luke S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Simple but great

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

The easy integration with Microsoft 365

What is your favorite aspect of this product?

This product has simplified the way we collect information from customers

What do you dislike most about this product?

Lack of customization of design

What recommendations would you give to someone considering this product?

While I’m not versed in a lot of the other survey products this one has met every need we have

Pros

Reliable
Enables Productivity
Continually Improving Product
Unique Features

Role: C-Level
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Fantastic product and can replace your survey need

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Roman S.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Does a good job, can be better.

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms offers me an avalanche of themes and templates which always leave me spoilt for choice, when creating surveys.. There is also the dynamic theme extra feature on Microsoft Forms , which simply enable me to create my own survey themes to fit my company's brand and logo.

What is your favorite aspect of this product?

Microsoft Forms password protection for survey forms is a rarity in my experience with survey software solutions and this has appealed to me the most as a user, because it helps limit unauthorized access to my surveys.

What do you dislike most about this product?

No provisions for survey respondents to save surveys forms for a later period or even come back to update the survey form after already submitting. I believe this does affect the quality of responses we get for surveys.

What recommendations would you give to someone considering this product?

Microsoft Forms is very suited for work groups who use other Microsoft tools.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Microsoft Forms

What is Microsoft Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Microsoft Forms Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Online Forms

Microsoft Forms Reviews

Luke S.

Simple but great

Likeliness to Recommend

Pros

Fantastic product and can replace your survey need

Likeliness to Recommend

Pros

Roman S.

Does a good job, can be better.

Likeliness to Recommend

Pros

Most Popular Microsoft Forms Comparisons

Google Forms

SurveyMonkey Enterprise

Zoho Survey

Typeform

Qualtrics CoreXM

SurveySparrow

1
Since last award

1
Since last award

Feature Ratings

Role and User Management

Branching and Logic

Templates & Question Library

Questionnaire Design/Survey Builder

Mobile Support

Customizable Branding

Collaboration

Data Analysis and Visualization

Multi-Channel Distribution

APIs and Integration

Multi-Media Support

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features