Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 81

Role and User Management

85

Branching and Logic

84

Templates & Question Library

83

Questionnaire Design/Survey Builder

83

Mobile Support

82

Customizable Branding

81

Collaboration

80

Data Analysis and Visualization

78

Multi-Channel Distribution

78

APIs and Integration

78

Multi-Media Support

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Availability and Quality of Training

84

Ease of Customization

83

Ease of IT Administration

82

Vendor Support

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

79

Breadth of Features

79

Microsoft Forms Reviews

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Very Effective and Simple

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Great user-interface. Microsoft is known for this. It rightly integrates with other productivity tools on Office 365, It has more value for the money than any other platform Unlike others, Microsoft Forms is for both the techies and everyone else, you can use the templates to already finish your work very fast.

What is your favorite aspect of this product?

Everybody can use it, it is easy Excel export is so cool Great user-interface

What do you dislike most about this product?

Just a little bit lacking in customization features, logic and just good enough for mainly the basic form building, unless you have great knowledge about the system then you may be able customize in a more advanced way.

What recommendations would you give to someone considering this product?

It is great for basic forms, but you should get used to it fast so you can enjoy it. Actually, it comes to mind first whenever you think of setting up form.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Remi Oluchi G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Microsoft Forms does a fine job.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

The surveys I have created using Microsoft Forms feature a distinct capability - password protection. Unlike other survey creation tools I have used in the past, this feature is not commonly available.

What is your favorite aspect of this product?

Microsoft Forms excels in the area of branching logic, which is a crucial aspect of dynamic surveys. The branching logic feature of Microsoft Forms allows us to direct survey respondents to specific sections of our survey form based on their responses to the previous question. This ensures that our survey respondents only answer questions that are relevant to them, resulting in a more personalized survey experience.

What do you dislike most about this product?

The inability to collaborate with multiple individuals on a survey form is a current limitation of Microsoft Forms. This is particularly concerning in workplaces that prioritize collaboration, such as mine, and is viewed as the platform's main disadvantage.

What recommendations would you give to someone considering this product?

A solid choice , particularly within teams and organizations where other Microsoft productivity applications are frequently used.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Stephen N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use features

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

When you want to collect data and information from your staffs, the best tool for the job is the Microsoft forms. The tool allows you to design a questionnaire like with the ability to upload documents thus making work easier.

What is your favorite aspect of this product?

What a wonderful and easy to use tool. You are able to monitor who have responded to your questionnaire or not making easier to only ask for documents only those who have not uploaded.

What do you dislike most about this product?

For the tie i have used the tool, no negative experience

What recommendations would you give to someone considering this product?

The tool is wonderful when collecting documents from staffs and other related parties.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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