Microsoft Corporation

Microsoft Forms

Composite Score

8.8 /10

CX Score

9.2 /10

127 Reviews Write a Review

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What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative

2% Neutral

97% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 81

Role and User Management

Branching and Logic

Templates & Question Library

Questionnaire Design/Survey Builder

Mobile Support

Customizable Branding

Collaboration

Data Analysis and Visualization

Multi-Channel Distribution

APIs and Integration

Multi-Media Support

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Also Featured in...

Online Forms

Score 8.8

View Microsoft Forms in this category (opens in a new tab)

Microsoft Forms Reviews

Stephen D.

Role: Public Sector
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Would not recommend any other product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Not tried similar products, this was the first, and not needed to try elsewhere

What is your favorite aspect of this product?

Time effectiveness to contact clients

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

If needed to contact people on mass to gather information, highly recommend

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dwayne D.

Role: Operations
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

It is easy to use, especially for simple surveys.

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

It is easy to access. It is already integrated with most of the systems and tools used on a daily basis. The security levels are easy to control. Building and managing surveys is very easy.

What is your favorite aspect of this product?

How easily it can be used and managed.

What do you dislike most about this product?

There needs to be more branching and logic and more multimedia capabilities, like adding videos and sound to all parts of the form.

What recommendations would you give to someone considering this product?

If you need a tool that is easy to use, manage, build and distribute surveys then this is the best tool.

Pros

Reliable
Trustworthy
Fair
Altruistic

Cons

Slower Product Innovation
Commodity Features
Less Inspiring

Ikbal M.

Role: Information Technology
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Great end user tool for "simple" surveys!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

The intergration with the microsfot O365 suite, the ability to capture the data via Forms and using things like Power Automate to push this info and store in SharePoint or even straght into Power BI for dahsboard visualisation. It is a simple plug and play application with minimum or no tweaks needed and is a great "low code no code" type of application that empowers end users to create a survey for free! (well entrprise licence permitting).

What is your favorite aspect of this product?

The intergration with the microsfot O365 suite, I can quickly create a Forms Sruvey using MS Teams in a chat and get this visualised instantly. I love how the application is compatible with mobile and its now so easy for me to collate information from my end users who are on the move. Also I love the ability to drag and move questions or sections at ease.

What do you dislike most about this product?

the lack of creativity with regards to type of questions other than the standard (choice, rating etc) and these lack GUI features unlike other leading brands. The analysis of results is poor and often the option to download the xls extract is performed outside of the system

What recommendations would you give to someone considering this product?

This is the perfect tool for capturing SIMPLE data and therefore a simple survey. For more complex and apps like data capturing would be best with Power Apps. But the linking of this to other Microsoft tools was amazing, espcially a Pool Car booking request I created was easy for end user and I was able to use the Office tools to capture the approve the request, also used for room booking request. This is to be used for SIMPLE data collection

Pros

Respectful
Reliable
Enables Productivity
Efficient Service

Cons

Charges for Enhancements
Inhibits Innovation
Slower Product Innovation

Microsoft Forms

What is Microsoft Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Microsoft Forms Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Online Forms

Microsoft Forms Reviews

Stephen D.

Would not recommend any other product!

Likeliness to Recommend

Pros

Dwayne D.

It is easy to use, especially for simple surveys.

Likeliness to Recommend

Pros

Cons

Ikbal M.

Great end user tool for "simple" surveys!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Role and User Management

Branching and Logic

Templates & Question Library

Questionnaire Design/Survey Builder

Mobile Support

Customizable Branding

Collaboration

Data Analysis and Visualization

Multi-Channel Distribution

APIs and Integration

Multi-Media Support

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features