Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

Filter By

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 81

Role and User Management

85

Branching and Logic

84

Templates & Question Library

83

Questionnaire Design/Survey Builder

83

Mobile Support

82

Customizable Branding

81

Collaboration

80

Data Analysis and Visualization

78

Multi-Channel Distribution

78

APIs and Integration

78

Multi-Media Support

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Availability and Quality of Training

84

Ease of Customization

83

Ease of IT Administration

82

Vendor Support

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

79

Breadth of Features

79

Microsoft Forms Reviews

Stephen D.

  • Role: Public Sector
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Would not recommend any other product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Not tried similar products, this was the first, and not needed to try elsewhere

What is your favorite aspect of this product?

Time effectiveness to contact clients

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

If needed to contact people on mass to gather information, highly recommend

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dwayne D.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

It is easy to use, especially for simple surveys.

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

It is easy to access. It is already integrated with most of the systems and tools used on a daily basis. The security levels are easy to control. Building and managing surveys is very easy.

What is your favorite aspect of this product?

How easily it can be used and managed.

What do you dislike most about this product?

There needs to be more branching and logic and more multimedia capabilities, like adding videos and sound to all parts of the form.

What recommendations would you give to someone considering this product?

If you need a tool that is easy to use, manage, build and distribute surveys then this is the best tool.

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Altruistic

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Inspiring

Ikbal M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Great end user tool for "simple" surveys!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

The intergration with the microsfot O365 suite, the ability to capture the data via Forms and using things like Power Automate to push this info and store in SharePoint or even straght into Power BI for dahsboard visualisation. It is a simple plug and play application with minimum or no tweaks needed and is a great "low code no code" type of application that empowers end users to create a survey for free! (well entrprise licence permitting).

What is your favorite aspect of this product?

The intergration with the microsfot O365 suite, I can quickly create a Forms Sruvey using MS Teams in a chat and get this visualised instantly. I love how the application is compatible with mobile and its now so easy for me to collate information from my end users who are on the move. Also I love the ability to drag and move questions or sections at ease.

What do you dislike most about this product?

the lack of creativity with regards to type of questions other than the standard (choice, rating etc) and these lack GUI features unlike other leading brands. The analysis of results is poor and often the option to download the xls extract is performed outside of the system

What recommendations would you give to someone considering this product?

This is the perfect tool for capturing SIMPLE data and therefore a simple survey. For more complex and apps like data capturing would be best with Power Apps. But the linking of this to other Microsoft tools was amazing, espcially a Pool Car booking request I created was easy for end user and I was able to use the Office tools to capture the approve the request, also used for room booking request. This is to be used for SIMPLE data collection

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Charges for Enhancements
  • Inhibits Innovation
  • Slower Product Innovation

Most Popular Microsoft Forms Comparisons