Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 81

Role and User Management

85

Branching and Logic

84

Questionnaire Design/Survey Builder

83

Mobile Support

82

Templates & Question Library

82

Customizable Branding

81

Collaboration

80

APIs and Integration

78

Data Analysis and Visualization

77

Multi-Channel Distribution

77

3rd-Party Integrations

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Availability and Quality of Training

84

Ease of Customization

83

Ease of IT Administration

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Quality of Features

81

Ease of Data Integration

80

Breadth of Features

78

Microsoft Forms Reviews

Martina E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A no-brainer in specific situations.

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms integrates with Excel in a way, which no other survey software currently can. This makes the process of exporting my survey results to a spreadsheet , for advanced analysis purposes, very easy.

What is your favorite aspect of this product?

I love Forms response feature. This feature gives me a summary of responses to my surveys, as they come in. I have found this to be very helpful when I need to get quick feedback on my surveys

What do you dislike most about this product?

Microsoft Forms at this moment does not support a mobile app. This limits my options when I need to access my surveys on the move, especially when my computer isn't within reach. Also, there is no option for survey respondents to edit surveys they have already submitted.

What recommendations would you give to someone considering this product?

For organizations using a lot of Microsoft products, I think considering Microsoft Forms is a no-brainer .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Wesley B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use!

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

The integrations into the Microsoft suite!

What is your favorite aspect of this product?

I like how it doesn't present itself as spam to the general eye. Microsoft branding helps to make sure that surveys don't get missed.

What do you dislike most about this product?

Could have a better preview mode for viewing responses. Viewing a single response at a time is not very efficient.

What recommendations would you give to someone considering this product?

Go for it if you're already a part of the Microsoft suite!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natasha M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Forms helps capture the right data.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms provides a vast array of templates and themes that can be used directly for surveys or can be customized to fit into the immediate survey needs of the user. This empowers my team to make our surveys as visually appealing as possible to our audience without requiring advanced technical know-how on the part of my team.

What is your favorite aspect of this product?

Microsoft Form's integration with Microsoft Excel. This is an area where Microsoft Form has greatly excelled and this makes the post survey process of analyzing survey data a lot easier, since Excel is my preferred spreadsheet tool for analyzing data.

What do you dislike most about this product?

Microsoft Forms collaboration features are simply weak, especially when placed side by side with what is obtainable on some other survey creation software that I have used. Therefore, it is not a seamless process when multiple persons attempt to simultaneously build surveys using Microsoft Forms. The absence of a basic collaboration feature, such as the ability to add comments to surveys during the process of creation just goes to show how weak Microsoft Form is in the aspect of collaboration.

What recommendations would you give to someone considering this product?

Microsoft is best fitted for departments tilting towards a Microsoft software ecosystem.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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