Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Security

86

Mobility

85

Drag and Drop Design

84

Field Configuration and Customization

83

Electronic Signatures

82

Workflow Automation

82

Data Analysis and Survey Function

81

APIs and Integration

80

Version Management

80

State Transformation

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Vendor Support

81

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Microsoft Forms Reviews

Miren M.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Included in the Office 365 pack makes it reliable

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Microsoft forms is included in the office 365 pack, which makes it reliable and easy to use. There is no need to log in with a different password (you use your microsoft account) and it is easy to share forms/surveys internally in a secure and fast way.

What is your favorite aspect of this product?

I like that it is very easy to add collaborators so that others can view results and edit the form, a very useful feature for internal comms and one that is not always included in other similar softwares.

What do you dislike most about this product?

The data visualization of results is not my favorite, I think other softwares generate better insights and graphics that are easier to understand.

What recommendations would you give to someone considering this product?

To make the most out of its features and possibilities are included in the Office 365 pack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Pierre L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great Product, But Lacking Innovation

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

The effortless integration with Microsoft Teams and Excel has streamlined our survey processes, enabling quick data analysis and collaboration within our financial HR team

What is your favorite aspect of this product?

Creating surveys is a straightforward process, and the ability to customize forms using various question types.

What do you dislike most about this product?

Microsoft Forms have limitations in providing the depth of customization needed.

What recommendations would you give to someone considering this product?

I would recommend them to explore the possibilities of Microsoft Forms in combination with Power BI for more robust data visualization

Pros

  • Effective Service
  • Inspires Innovation
  • Acts with Integrity
  • Friendly Negotiation

Cons

  • Inhibits Innovation
  • Slower Product Innovation

Viktoria J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Has limitations, but my experience has been fine.

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Its smooth and automatic integration with Microsoft Excel is the first major point of difference to me , as a data professional. This aids my data analysis workflow and makes trend analysis a lot easier for me. From experience, no other tool integrates with Excel as smoothly as Microsoft Forms.

What is your favorite aspect of this product?

Microsoft Forms comes with a variety of templates and themes by default. This makes it so convenient to customize the look and feel of my survey forms. I just also have to mention Microsoft Form's branching logic feature. This functionality brings a whole lot of dynamism into my surveys , by enabling different respondents to my surveys to see specific survey questions , based on their answers to preceding survey questions.

What do you dislike most about this product?

Because I have to work together with other individuals in my department when creating surveys, real time , group collaboration becomes an advantage. Unfortunately, multi-party collaboration on Microsoft Forms is extremely limited. This is more visible when comparing the quality of collaboration available on Microsoft Forms to what is obtainable with a tool like Google Forms.

What recommendations would you give to someone considering this product?

For organizations like myself who use a lot of Microsoft Software , I am of the belief that Microsoft Forms is a no-brainer.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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