Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Trustworthy
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Security

87

Mobility

86

Field Configuration and Customization

84

Drag and Drop Design

84

Electronic Signatures

83

Workflow Automation

83

Data Analysis and Survey Function

81

State Transformation

81

APIs and Integration

81

Version Management

81

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

Beka T.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Features disappoint, but other way its great

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

have not seen other software before

What is your favorite aspect of this product?

easy and connected to microsoft

What do you dislike most about this product?

way to be flexible

What recommendations would you give to someone considering this product?

add more features

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Daniel G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy way to create forms

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Unlike other tools, it is unique in that it allows you to share forms with your organization's groups and team members. In addition, it is a great solution to support sustainable work. Data can be easily retrieved and data analysis and trending is possible.

What is your favorite aspect of this product?

What I like the most about this tool is that MS Forms has a fairly lightweight design, is easy for end users to use, and can also be integrated via Power Automate and other tools. From what we can tell, this product is very comfortable.

What do you dislike most about this product?

In my personal opinion, I can say that since I have been using this tool, I have not found any flaws, as it is very easy to create survey forms and collect data very quickly.

What recommendations would you give to someone considering this product?

We recommend this tool as it has multiple options for analyzing the collected data. This is a great tool for small organizations and startups to get an overview of customer feedback.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

CA Sanjay K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Best product with ease of use !!

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

The ability to share forms with others is the feature that I like the most. The software is quick and simple to use, and there are many different themes available. I enjoy using Microsoft Forms because it makes polls and surveys simple to make. You can begin gathering data right away without having any prior experience. The real-time graphs and pie charts are great for polling and surveys for students. Having a QR code makes completing the Form very easy.

What is your favorite aspect of this product?

Choose the language based on the user’s settings. With Microsoft Forms, you can send people forms in their native tongue and translate their responses into your own. This does away with linguistic barriers and makes everything simple to understand.

What do you dislike most about this product?

Downside of this is that it lacks customisation options beyond choosing a colour scheme and adding a logo. The branching can get confusing and tedious to create with Microsoft Forms. It is hundred percent web based which requires internet every time to run. Able to duplicate a form but it won't include all the info.

What recommendations would you give to someone considering this product?

If you are looking for a product which is easy to use and contains a lot of distinctive features, you must go for it. Thanks !!!

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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