Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Trustworthy
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Security

87

Mobility

86

Field Configuration and Customization

84

Drag and Drop Design

84

Electronic Signatures

83

Workflow Automation

83

Data Analysis and Survey Function

81

State Transformation

81

APIs and Integration

81

Version Management

81

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

Aman K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great Product.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Any external third party may also take part. Also have the language support.

What is your favorite aspect of this product?

Making surveys is simple, which makes polling enjoyable. This form may be transmitted through link or QR code. Easily upload a collection of photos.

What do you dislike most about this product?

It is 100% web-based and requiring an internet connection to function. Capable of duplicating a form, but it won't have all the data. Only themes and colour adjustments are available with MS Forms.

What recommendations would you give to someone considering this product?

That the number of responses are less , so first check it and then go ahead for the use.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Ikbal M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Great end user tool for "simple" surveys!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

The intergration with the microsfot O365 suite, the ability to capture the data via Forms and using things like Power Automate to push this info and store in SharePoint or even straght into Power BI for dahsboard visualisation. It is a simple plug and play application with minimum or no tweaks needed and is a great "low code no code" type of application that empowers end users to create a survey for free! (well entrprise licence permitting).

What is your favorite aspect of this product?

The intergration with the microsfot O365 suite, I can quickly create a Forms Sruvey using MS Teams in a chat and get this visualised instantly. I love how the application is compatible with mobile and its now so easy for me to collate information from my end users who are on the move. Also I love the ability to drag and move questions or sections at ease.

What do you dislike most about this product?

the lack of creativity with regards to type of questions other than the standard (choice, rating etc) and these lack GUI features unlike other leading brands. The analysis of results is poor and often the option to download the xls extract is performed outside of the system

What recommendations would you give to someone considering this product?

This is the perfect tool for capturing SIMPLE data and therefore a simple survey. For more complex and apps like data capturing would be best with Power Apps. But the linking of this to other Microsoft tools was amazing, espcially a Pool Car booking request I created was easy for end user and I was able to use the Office tools to capture the approve the request, also used for room booking request. This is to be used for SIMPLE data collection

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Charges for Enhancements
  • Inhibits Innovation
  • Slower Product Innovation

Ramon J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

easy to create use and share

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft has more user-friendly features, it's easy to use just drag and drop, plus it's continually evolving other options seem like they haven't been updated in years-

What is your favorite aspect of this product?

How easy it is to use, everything is done in design mode, it has a very intuitive interface and a toolbar with a very functional IDE, any user can use it without any problems.

What do you dislike most about this product?

there is no way to validate the fields so that they only allow specific characters.

What recommendations would you give to someone considering this product?

excellent tool to know what the users or clients think and keep us in continuous feedback, it facilitates obtaining precise information.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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