Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Trustworthy
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Security

87

Mobility

86

Field Configuration and Customization

84

Drag and Drop Design

84

Electronic Signatures

83

Workflow Automation

83

Data Analysis and Survey Function

81

State Transformation

81

APIs and Integration

81

Version Management

81

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

carole W.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

cool product

Likeliness to Recommend

7 /10

What differentiates Microsoft Forms from other similar products?

Ability to add complex logic

What is your favorite aspect of this product?

Custom look and feel - multiple screens, buttons and behaviors available

What do you dislike most about this product?

Some features may require additional cost/licensing

What recommendations would you give to someone considering this product?

Permission limitations

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Rosy O.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Basic form builder, Features highly disappoint.

Likeliness to Recommend

4 /10

What differentiates Microsoft Forms from other similar products?

Microsoft is perfect for academic purposes. I found this application very poor for big businesses such as multinational companies. Eform or google forms are way better for big companies. It's more efficient in terms of cost and performance.

What is your favorite aspect of this product?

Simple and easy to use without subscription.

What do you dislike most about this product?

I dislike the fact there is no useful feature in this application which fails to deliver what it has been creating for.

What recommendations would you give to someone considering this product?

I would recommend to expand the template offer and make it clear, not random like at the moment. Many options do not exist creating new template is very difficult and not straight forward for everybody. Also subscribing to Microsoft forms is difficult and not worthed.

Pros

  • Efficient Service

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Performance Enhancing

Sandra C.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

cool features

Likeliness to Recommend

7 /10

What differentiates Microsoft Forms from other similar products?

The QR codes giving a modern feeling

What is your favorite aspect of this product?

the variety of themes

What do you dislike most about this product?

your choice in form types is limited to six options

What recommendations would you give to someone considering this product?

use good security

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Trustworthy

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