What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Multi-Media Support
Data Analysis and Visualization
Mobile Support
Customizable Branding
Role and User Management
Multi-Channel Distribution
Collaboration
Branching and Logic
3rd-Party Integrations
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Austin W.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Feature-rich and very useful tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Most survey programs I've tried present logic oddly. SurveyMonkey is very effective in that it changes things up by presenting the question splitting as a type of map, allowing us to see the connections between different topics. It was very helpful for me to be productive and creative.
What is your favorite aspect of this product?
I adore its feature-rich stack and stylish user interface. I appreciate how simple it is to see a live version of our survey and make changes in the same window where I create it. The nicest part about its feature stack is that it only contains sturdy and usable features. All of these tools are crucial in assisting us in designing surveys that ultimately enable us to obtain relevant, precise information and responses.
What do you dislike most about this product?
Few file types are supported by SurveyMonkey, which tends to limit its effectiveness and applicability. To use the essential services, such as access to the gathered data, we need to pay an extra fee that is a little intimidating. The survey software and other marketing tools are not integrated, which is another bad thing.
What recommendations would you give to someone considering this product?
SurveyMonkey is a very useful tool with many simple-to-use features, but that is not enough to make professional and sought surveys because the user's skill to construct a decent survey must match the quality of their toolkit. It implies that you must first invest time in it before you can achieve your goals.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Daniel E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Extremely useful platform
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Some pop-ups cannot be used to offer survey topic ideas. Additionally, survey sample templates are occasionally lacking. Although cost of solution is unaffordable for a small organization. SurveyMonkey is another mechanism we employ to get feedback from our participants. Along with aiding in the creation of thoughtful surveys, it also provides for a sizable number of responders. The data we receive after conducting our surveys is always manageable and simple to evaluate.
What is your favorite aspect of this product?
The user interface of SurveyMonkey is quick and responsive, making it simple to put together surveys of all kinds. While the analytical component is quite useful, it also makes it simple to deliver surveys through sizable email lists. The fact that we can remove the SM branding, organize the survey easily, and select from a variety of question formats is crucial.
What do you dislike most about this product?
The analytics are the most popular critique of the platform, thus there is potential for enhancement to make the data more comprehensible and accessible. The platform's popularity might soar if its analytics and data filters can be trusted.
What recommendations would you give to someone considering this product?
This was a great tool for all types of surveys and organizations. It did a lot for us and provided high-quality work and significant business revenue, and we were very happy with it. And would want to strongly suggest this for your company's best results survey.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Easy and flexible survey app
Likeliness to Recommend
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Helps Innovate
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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